ABSTRACT
Electronic banking system has become an
important practice among commercial banks in Nigeria. The introduction
of this electronic banking has improve banking efficiency in rendering
services to customer, It was in line with this that the study aimed
examining the impact of electronic banking system in Nigeria. the
population of the study used for this research work was 50 Through the
random sampling technique, data were was collected by means of
questionnaires from 40 Unity Bank officers selected as sample size, the
data collected was analyzed using simple percentage, frequency table and
Chi- square. The result shows that Unity Bank electronic banking
guidelines are in line with the CBN electronic banking guideline. The
bank has an effective electronic banking system which has Improve its
customer's relationship and satisfaction. To this end, It is recommended
that the bank information technology training programme should be
encourage among the staff of Unity Bank, necessary legal codes banking
should be established in order to enhanced growth of the industry.
TABLE OF CONTENTS
Page
Title Page
Certification
Dedication
Acknowledgement
Abstract
Table of Contents
CHAPTER ONE: INTRODUCTION
1.1 Background to the Study
1.2 Statement of the Problems
1 .3 Research Questions
1.4 Objectives of the Study
1.5 Research Hypotheses
1.6 Significance of the Study
1.7 Research methodology
1.8 Area of the Study
1.9 Scope of the study
1.10 Analysis of Data
1.11 Limitation of the Study
1.12 Outline of chapters
CHAPTER TWO: LITERATURE REVIEW
2.1 Introduction
2.2 Views on Electronic Banking
2.3 Electronic Banking and the common Banking Products
2.3.1 Telephone and pc banking products
2.3.2 The card system
2.3.3 The automated teller machine (ATM)
2.4. The entry of Nigerian banks into electronic Banking
2.5.1 Threats of cyber-crimes on the Nigerian Banking premises
2.5.2 The regulatory challenges
2.5.3 Electronic banking profitability and efficiency
2.5.4 Bank Customer Relationship
2.6 Operation of Financial Institution
2.7 Theoretical framework
CHAPTER THREE : RESEARCH METHODOLOGY
3.1 Introduction
3.2 Population of Study
3.3 Sampling Techniques
3.4 Sample Size
3.5 Sources of Data
3.6 Method of Data Analysis
3.6.1 Test of Hypotheses and Interpretation
3.6.2 Decision rule and Justification
CHAPTER FOUR: DATA PRESENTATION AND ANALYSIS
4.1. Introduction
4.2. Presentation and Analysis of Data
4.3 Test of Hypothesis
CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION
5.1 Summary
5.2 Conclusion
5.3 Recommendation
Bibliography
Appendix: Questionnaire
CHAPTER ONE
INTRODUCTION
1.1. Background of the Study
The new millennium brought with it new possibilities in terms of information access and
availability simultaneously, introducing new challenges in protecting sensitive information
from some eyes while making it available
to others. Today’s business environment is extremely dynamic and experience
rapid changes as a result of technological improvement, increased
awareness and demands
Banks to serve
their
customers
electronically. Banks have traditionally been in the forefront
of harnessing technology to improve their products and services.
The Banking industry of the 21st century operates in a complex and
competitive
environment characterized by these changing conditions and highly
unpredictable economic climate. Information and Communication Technology
(ICT) is at the centre of
this global change curve of
Electronic Banking System in Nigeria today. (Stevens
2002). Assert that they have over the time, been using electronic and
telecommunication networks for delivering a wide range of
value added products and services, managers
in Banking industry in Nigeria cannot ignore Information
Systems because they play a critical
impact in current Banking
system, they point out that the entire cash flow
of most fortune Banks are linked to Information System.
The application of information and communication technology concepts,
techniques, policies and implementation
strategies to banking services has become a subject of fundamental
importance and concerns to all Banks and indeed a prerequisite for local
and global competitiveness Banking.
The advancement in Technology has played an important role in improving
service delivery standards in the Banking
industry. In its simplest
form, Automated Teller Machines (ATMs) and deposit machines now allow consumers carry out banking transactions beyond
banking hours.
With online banking, individuals
can check their account balances
and make payments without
having to go to the bank hall. This is gradually creating a cashless
society
where consumers no longer have to pay for all their purchases with hard
cash. For example: bank customers can pay for airline tickets and
subscribe 1to initial public offerings
by transferring the money directly
from their accounts,
or pay for various gods and services
by electronic transfers of credit to the sellers account.
As most people now own mobile phones, banks have also introduced
mobile banking to cater for customers who are always on the move. Mobile
banking allows individuals to check their account balances and make
fund transfers
using their mobile phones. This was popularized by First Atlantic Bank
(now First Inland
Bank) through its “Flash
me cash” product Customers can also recharge their mobile phones via
SMS. E-Banking
has made banking transactions easier around the World and it is fast
gaining
acceptance in Nigeria.
The delivery channels today in Nigeria electronic
Banking are quite numerous has it is mentioned here Automatic
Teller Machine (ATM), Point of Sales (POS), Telephone Banking, Smart
Cards, Internet
Banking etc Personal computers in the Banking
industry was first introduced into Nigeria by Society
Generale Bank as the popular PC easy
access to the internet
and World Wide Web (www) and internet is increasingly used
by Bank’s as a channel of delivering the products and services to the
numerous
customers. Virtually almost all Banks in Nigeria
have a web presence; this form of Banking is referred to as Internet
Banking which is generally part of Electronic Banking.
The
delivery of products by banks on public domain is an indication of
advertisement which is known has E-Commerce.
Electronic commerce on the other hand is a general term for any type of
business
or commercial transaction it involves the transfer of information
across the internet. E-Commerce
involves individuals and business organization exchanging business
information and
instructions over electronic
media using computers, telephones and other
communication
equipments. This covers a range of
different types of business from consumers
to retails products. However, Electronic banking as it is; is a product
of E-Commerce in the field of banking
and financial services. It’s offers different online services like
balance enquiry, request
for cheque
books, recording
stop payment instructions,
balance transfer instructions,
account opening and other form of traditional banking
services. The Internet allows
businesses to
use
information more effectively, by allowing customers, suppliers,
employees, and partners
to get access to the business
information they need, when they need it. These Internet- enabled
services all translate
to
reduced cost: there are less overhead, greater economies
of scale, and increased
efficiency. E-Banking’
greatest promise is timelier, more valuable
information accessible to more people, at reduced cost of information
access. With the changes in business operations as a result
of the Internet era, security concerns move from
computer labs to the front page of newspapers. The promise of E-Banking
is offset by the
security challenges associated with the disintermediation
of
data access. One security
challenge results from “cutting
out the middleman,”
that too often cuts out the information security the middleman
provides. Another is the expansion of the user community
from a small group of known, vetted users accessing data from the
intranet, to thousands
of users accessing data from the Internet. Application service providers
(ASP) and exchanges
offer especially stringent — and sometimes contradictory — requirements
of
per user and per
customer security,
while allowing secure data sharing among communities of interest.
E- Banking depends
on providing customers,
partners, and employees
with access to
information, in a way that is controlled and secure.