TABLE OF CONTENTS
CHAPTER ONE
Introduction
1
Back Ground of the study 1
Statement of the problem 4
Purpose of study
5
Scope of the study 6
Research question
6
Null Hypothesis (H01)
7
The significant of the study 8
Definition of terms
9
CHAPTER TWO
Literature Review
11
2.1 WHAT IS HUMAN
RESOURCES
2.2 HISTORICAL
BACKGROUND OF HUMAN RESOURCES DEVELOPMENT IN NIGERIA
2.4 The effect of
lack of good relationship between
supervisors and their subordinates on the overall
performance of union bank 11
2.5 The effect of
staff resignation on bank services
18
2.6 The effect of
staff involvement in fraudulent
activities on the banking sector 25
2.7 The impact of
industrial relations on bank services
30
2.8 HISTORY OF UNION BANK NIGERIA PLC
2.9 Summary of the
overage literature review
32
2.8 CHAPTER THREE
Research Methodology
34
Research design 34
Area of the study
34
Population of the study
34
Sample and sampling procedure 34
Instrument for data collection 35
Validity and reliability of the instrument 36
Administration of instrument 37
Method of data analysis 37
CHAPTER FOUR
Data presentation and results
Summary of results/findings 39
CHAPTER FIVE
Discussion, implication and recommendation 51
Discussion of findings
51
Conclusion
55
Implication of the results 56
Recommendations
57
Suggestions for further researcher 58
Limitations of the study. 59
Reference
60
Appendix 61
LIST OF TABLES
Table 4.1 Response
analysis on Research question 1 to what extent do you agree on the existence of
good relationship between Junior and Senior Staff of union bank plc Lagos plc?
Table 4.2 Test of
Hypothesis 1.
Table 4.3 response
analysis on research question 2, to what extent do you agree on resources
adequate in Union Bank for job
satisfaction and motivation as it regards to the problem of bank staff
resignation?
Table 4.4 Test of Hypothesis 2
Table 4.5 Response
analysis on Research question 3, what are the general causes of bank staff
involvement in fraudulent activities?
Table 4.6 Test of
hypothesis 3
Table 4.7 response
analysis on research question it, what is the position of industrial relationship
in commercial Banks with particular reference to Union Bank of Nigeria Plc
lagos.
Table 4.8 Test of
Hypothesis
ABSTRACT
This is a research work on human resources management
on overall performance of a firm a case
study of Union Bank of Nigeria Plc. It
is aimed at ascertaining the extent of staff welfare, their training and
development, and how it affects the growth of the bank. Important of the study is to enable the bank
render good and efficient services to their customers. This could be done when the management might
have identified and complied with areas of the work force that needed urgent
attention. The findings are:
a.There are good relationship between senior and junior
staff of union bank plc Lagos.
b.There is no significance difference on the resources
adequacy for job satisfaction and motivation as it regards to the problem of
bank staff resignation.
c.There is no significance difference on the general causes
of bank staff involvement in fraudulent activities.
d.There is no significance difference on the position of
good industrial relation between senior and junior staff of Union Bank of
Nigeria Plc Lagos.
CHAPTER ONE
INTRODUCTION
BACKGROUND OF THE STUDY
Wendel (1973) described human resources in his books as
consisting of all individuals engaged in any of the organizations activities
regardless of their levels. Human resources from the above simply means, men
and women working for an organization, irrespective of the post they are
holding. Human resources management centers on the modern world of work with
the emphasis on people which are the most critical and differentiating resources fo