TABLE OF CONTENT
Title page
Certification
Dedication
Acknowledgement
Proposal
CHAPTER ONE
Introduction
1.1 Objectives of the
study
1.2 Scope of the
study
1.3 Statement of
General Problem
1.4 Rationale for the
study
1.5 Limitation and
constraints
1.6 Historical
background of the organisation
CHAPTER TWO
Literature Review
Concept of communication
Organizational development studies and method of
communication
Importance of communication
Barriers of communication Characteristics of small scale
business
Remedies for poor communication
The purpose of communication
Communication terminology
Communication flow in organisation.
CHAPTER THREE
Research methodology
Method of used for data collection
Sources of data
Procedures for data collection
CHAPTER FOUR
Data analysis and presentation
CHAPTER FIVE
Summary, Conclusion and Recommendation
Summary,
Conclusion
Recommendation
Bibliography
CHAPTER ONE
1.0 INTRODUCTION
Effective
communication is a major determinant of organisation development which as been
a great concern for the cooperation as well as the national over the decade and
not recently.
The need for
effective communication in an organizational development makes the military
historical to think of army line of communication in military organizational
the teacher towards his students, the superior towards his teacher towards his
students, the superior towards his subordinates advice verse.
Also, we must allow the possibility that
communication can take place not only between individuals but in firms
institutions and government and various business organizations.
Working
towards organizational development, it s necessary to obtain and maintain a
tight and effective communication gap within the various function in an
organisation.
There should
be a good relationship between one department and the other and more
importantly, between the organisation and its various environmental components.
Communication
is an organisation is mainly concerned with how to fund and interprets feelings
and as well as ideas and information.
Thus, the word
communication can be referred to as an act of imparting or transmitting
information.
Communication
in an organisation also involves in two ways i.e. the sender and the receiver,
an effective communication is of great important in and out of any organisation
in relation to this set goals and objectives i.e. if organizational objective are to be
achieved.
There must be
sound level in their relationship and this could be attained through the
deifiers of its communication.
In diviraels
ward, there are some communication skills, which an organisation must develop
upon i.e. the writing and reading skill written an organisation must develop
upon i.e. the writing and reading skill written an organisation. The speaking
and listening skill and the proper usage of meeting in an organisation.
The relevance
of communication towards organizational development cannot be achieved without
the following element or functions.
i. Sender
ii. Message –
information
iii. Receive
iv. Feedback –
reply.
Effective communication can be viewed in terms of dynamics
in an organisation as it occurs in interrelationship between the management and
staff.
However, sound ideas and well reasoned decision becomes
effective only if it is being transmitted to other and relieved the resumed
action or reaction in such an organisation.
The given of an understandable the message by the
subordinate to the point that he is able to respond through appropriate action
in which effective communication can also be said to be the purposeful and
resistful exchange which realist actions and reaction are beings organized in
an organisation.
For a purposely communication to be effective towards an
organisation development in any organisation. The following must be noticed.
1) The message
send must be specific and unambiguous.
2) The message
within the outside organisation must be simple
3) The timing of
various institutions must be strictly adhere to.
4) The ruler must
be one word, one subject.
5) The receiver
must understand the expected action.
1.1 OBJECTIVES OF
THE STUDY
Communication
is essential for internal functioning of any organisation because it
intergrades the managerial function especially communication is needed in
organisation to effect changes, to influence action towards the welfare of the
organisation.
The forms of
this study is to ascertain the effectiveness of communication as a major
determined or organizational development.
It is to
established and disseminate goals of organisation to develop plans for their
achievement, to organize human and other resources in the most effective and
effect way.
It is also to
select development and appraises member of an organisation to lead direct,
motivate and create a climate in which its people wants to contribute and more
to, to control performance for effective organizational development.
It is also
relate the enterprises to its external environment. It is through information
exchange that a manager become aware of the suppliers, the claims of
stockholder, it is through communication that really organisation income an
open system interacting with is environment, a fact whose important is emphased
throughout this project.
1.2 SCOPE OF STUDY
Important of
effective communication in an organisation in the scope range of this project.
It is to determine how an organisation plan and execute its communication
process in order to achieve the aim and objectives of such an organisation.
This project
will also analyse the various way in which effective communication has been a
major determination of an organisation development.
With the help
of the case study, it will also determines how the Nigeria Bottling Company (A
case study) manages its communication system internally and externally with
this sole aim of acquiring and apprehended end.
1.3 STATEMENT OF
GENERAL PROBLEMS
This has been
in term of the following: