1.1 BACKGROUND OF THE STUDY
is a dynamic place in society of technological change and quick decisions are
needed which must be made and implemented. These processes require
communication. In fact without communication, each individual would merely be
Island isolated from all other such Islands.
organization is born with goals such as the succeed, progress and maintain
productivity. It is of course made of human/individuals working as a team to
achieve the organization’s goals. Besides organizational goals, these individuals
have their personal goals that may agree or conflict with the organizations
goals. And so if individuals need communication to succeed, organization more
than ever need it.
There is a
general belief that MITEL is not efficient, but indolent as a service
corporation compared to its South African and other countries counterparts.
This no doubt is part of low development experienced in Nigeria.
statement coupled with the view that services rendered by MITEL are not what to
write home about brought about the issue. Rose by the staff/workers “that
communication is the managerial tool to efficient and effective organizational
performance rather than activeness or still to performance”. Like I said before
an organization needs more than even communication. This is because it has to
actualize its goals and this is done through the interaction of men as a staff
of the organization with public standing as the consumer of the organization
goods and services or through man’s ability to operate the various machineries
at his disposal to attain a productive stage when the management refuses or
fails to communicate with staff organization policies, before expecting
obedience, they lose experts in the field, as these staff might be compelled to
resign and scale employment elsewhere. Getting experts to occupy vacancies
created by resignation within a reasonable time is usually not easy. At long
run the organization suffers.
organization needs to plan and provide logistics to enable workers perform
efficient communication. The MITEL review state “communication involves a two
way process of information transformation from a source to a receiver who decades
the information and sends a feedback or response to the sender base on having
understood the message”. On its part productivity is all about efficiency in
organization. It is measured by what is produced, at what time and what
In the light
of the above statement it is expected that in every company like MITEL, which
is more of engineering, communication is of paramount importance especially. In
the network distribution of service. Worst still when there is no
communications for the disruption further damage are made Enudu (1999) stated
that in today’s modern business a manager without adequate information is lost
1.2 STATEMENT OF THE PROBLEM
(1999) stated that there is no communication if there is no feedback. It is the
feedback that enables the sender of message to know that the audience received
it and acted on it. Withholding of feedback is another source of break down of
communication effect. Silence cannot be interpreted as an agreement or rejecting
a support or lack of except in case where it is expressly stated as an
indication of either.
work in effect tends to address the following problems.
1. The problems affecting communication
efficiency in the organizational performance.
2. The problems arising from the
inefficiency of the workers caused by the organizational inability to meet
3. The problem usually encountered in
trying to communicate.
4. The problem of physical job factors
in ascertaining performance.
5. To determine the relationship
between communication to perform.
is the giving of understandable information and getting the desired result. According
to Alexander Pope a literary giant. “words are like leaves end where they
greatly abound, much fruit of common sense is rarely found”. It is a see saw
affairs and ever going and never ending process.
1.3 PURPOSE OF THE STUDY
(1) To find out the advantage of
communication in requiring managerial efficiency in an organizational
(2) To spell out its assumptions about the
relationship among cost spent, exposure levels, trial rate and regular usage of
communicate. Communication affecting workers performance in MITEL.
(3) Problems affecting communicate
efficiency and effectiveness.
(4) How is communication helping the
organization to market their services?
1.4 RESEARCH QUESTION
(1) Do you consider communication as a tool
to organizational performance?
(2) How do you feel when there is efficient
(3) What are the problem affecting
communication effectiveness and efficiency?
(4) How is communication helping the
organization to market their service.
1.5 RESEARCH HYPOTHESIS
Hi: there is significance relationship between
communications as a managerial tool for efficient organizational performance.
Ho: there is no significance relationship
between communications as a managerial tool for efficient organizational
1.6 SCOPE OF THE STUDY
is limited base on the sect that there is no time finance, and material
resources to see to the whole nation. These findings may be valid for the whole
organization as far as communication is concerned (MITEL). It focuses on their
effects on the operation of telephone distribution services to people in Delta
conducting the survey, questionnaires and interviews were used. A sample size
that will reflect the population of the MITEL selected and data collected was
analysed using the percentage and table.
1.7 SIGNIFICANCE OF THE STUDY
will be important to the Nigerian Telecommunication (MITEL) and every other
establishment that may use communication. In the organizational performance; it
will be a guide for any organization performance, to communicate efficiently
and effectively, helps in achieving its objective.
serving as reference purpose the study will be of help to the general public,
customers, managers, supervisors, operators and they will use it as an
adjustment procedure and policy through which the performance of each member in
control and channel towards their foal congruence. That is in relation to the
expectation of objective. It will be important to the supervisor and the
written, both will learn from the work-study.
1.8 LIMITATIONS OF THE STUDY
should be limited to survey instrument (questionnaire) that will be
administered to the operatives, supervisory and management staff of the
authority. They depict and represent oral interviews with resident
entrepreneurs in Delta district observed at a common market of average user of
telephone. Poor attitude of market users of telephone that resulted their
representation by the staff is part of the limitations.
time and finance to facilitate interior survey in addition to inadequate
materials all form the limitations of this study hence they are curtailed. Most
respondent for fear of Intimidation is giving out or revealing part of secret
business policies would not want to give proper information that resulted in
the paucity and dearth of reference materials like journals new papers and
textbook in reserve.
1.9 OPERATIONAL DEFINITION OF TERMS
Buyers of MITEL service
Efficient: Working well, without waste and reduction of
Efficient: Producing the desired result by way of good
A group of people with special purpose
planning of parts so as to form an effective whole.
Management responsibility or duties.
Logistics: Activity involving plan, provide to
Knowledge dealing with scientific and industrial methods and the practical use
Someone who receives the use of service over a period of time far which they
pay telephone bills.
Network: A large system of wire that cross one
another of which are connected with one another for information.