Effects of stress on employee productivity in the service industry of Nigeria

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Effects of stress on employee productivity in the service industry of Nigeria

ABSTRACT

This study was intended to evaluate the effect of stress on employees productivity in service industry. This study was guided by the following objectives; to identify the causes of stress and human reaction to it, to analyse the difference between functional and dystunctional stress among the employees, to determine how stress on the job influences the behaviour of employees, to identify factors that contribute to most employees stress and how the factors affect their family life as well as place of work, etc.

The study employed the survey research and descriptive research; questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data was analyzed using Non parametric statistical method and Chi-square method at 5% level of significance which was presented in frequency tables and percentage. The respondents under the study were 40 staff of Shukura Hotel, Zamfara. The study findings revealed that there that an employee in this study exhibits features of type A personality although it is noted that unlike type B personalities he does not feel rushed. The respondents showed unmistakable sign of time pressure and anxiety related to their work. The work environment of the employees in this study is by and large not as stressful as may be expected. Except in a few areas involving lack of involvement in decision making, differences of opinion with supervisors and management interruption of work schedules.

The result of this research report will be significant to the management and employees of Shukura Hotel, Sokoto and similar organization as a working material relevant to decisions on stress management and control.

 

TABLE OF CONTENTS

Title Page -       -       -       -       -       -       -       -       -       i

Approval Page  -       -       -       -       -       -       -       -       ii

Declaration      -       -       -       -       -       -       -       -       iii

Dedication       -       -       -       -       -       -       -       -       -       iv

Acknowledgement    -       -       -       -       -       -       -       v

Abstract   -       -       -       -       -       -       -       -       -       vi

Table of Contents     -       -       -       -       -       -       -       vii

 

CHAPTER ONE – INTRODUCTION

1.1   Background of the Study -       -       -       -       -      

1.2   Statement of General Problem -       -       -       -      

1.3   Objective of the Study      -       -       -       -       -       -      

1.4   Research Questions -       -       -       -       -       -      

1.5    Hypothesis   -      -      -      -      -      -      -        -        -       

1.6   Significance of the Study -       -       -       -       -      

1.7   Scope of the Study   -       -       -       -       -       -      

1.3       Limitation of the study-        -       -       -       -       -

1.4      Historical background of case study      -       -       -      

 

CHAPTER TWO – REVIEW OF RELATED LITERATURE

2.1   Introduction     -       -       -       -       -       -       -       -       -

1.0       Literature Review-       -       -       -       -       -       -       -       -

2.1    Stress and productivity defined-   -       -       -       -       -       -      

2.2       Types of stress-  -       -       -       -       -       -       -       -        -

2.3       Symptoms of stress-    -       -       -       -       -       -       -       -

2.4       Causes of employees stress- -       -       -       -       -       -       -      

2.5       Effect of employees stress on productivity-     -       -       -       -      

2.6       Strategies for reducing work stress-      -       -       -       -       -      

2.7    Organisation coping strategies -    -       -       -       -       -       -      

2.7.0 Top ten tips of reducing employees stress in an organisation.

-       -       -       -       -       -       -       -       -       -       -       -       -

 

CHAPTER THREE – RESEARCH METHODOLOGY

3.1   Introduction     -       -       -       -       -       -       -       -       -

3.2   Research Design      -       -       -       -       -       -       -       -

3.3   Area of the Study     -       -       -       -       -       -       -       -

3.4   Population of Study -       -       -       -       -       -       -       -

3.5   Sample size and Sampling Techniques    -       -       -       -       -

3.6   Instrument for Data Collection -       -       -       -       -       -

3.7   Validity of the Instrument        -       -       -       -       -       -       -

3.8   Reliability of the Instrument    -       -       -       -       -       -

3.9   Method of Data Collection       -       -       -       -       -       -       -

3.10 Method of Data Analysis  -       -       -       -       -       -       -

CHAPTER FOUR – DATA PRESENTATION AND ANALYSIS

4.0   Introduction     -       -       -       -       -       -       -       -       -

4.1   Data Presentation and Analysis       -       -       -       -       -       -

4.2   Characteristics of the Respondents -       -       -       -       -

4.3   Data Analysis   -       -       -       -       -       -       -       -       -

4.4   Testing Hypothesis  -       -       -       -       -       -       -       -

4.5   Summary of Findings      -       -       -       -       -       -       -       -

4.6   Discussion of Findings    -       -       -       -       -       -       -

CHAPTER FIVE – SUMMARY, CONCLUSION AND RECOMMENDATION

5.0   Introduction     -       -       -       -       -       -       -       -       -

5.1   Summary -       -       -       -       -       -       -       -       -       -

5.2   Conclusion      -       -       -       -       -       -       -       -       -       -

5.3   Recommendations   -       -       -       -       -       -       -       -

        References -     -       -       -       -       -       -       -       -       -

Appendix -       -       -       -       -       -       -       -       -       -

Effects of stress on employee productivity in the service industry of Nigeria

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The study employed the survey research and descriptive research; questionnaires in addition to library research were applied in order to collect data. Primary and secondary data sources were used and data was analyzed using Non parametric statistical method and Chi-square method at 5% level of significance which was presented in frequency tables and percentage. The respondents under the study were 40 staff of Shukura Hotel, Zamfara. The study findings revealed that there that an employee in this study exhibits features of type A personality although it is noted that unlike type B personalities he does not feel rushed. The respondents showed unmistakable sign of time pressure and anxiety related to their work. The work environment of the employees in this study is by and large not as stressful as may be expected. Except in a few areas involving lack of involvement in decision making, differences of opinion with supervisors and management interruption of work schedules. .. business management project topics

Effects of stress on employee productivity in the service industry of Nigeria

Project Information

  • CATEGORY : BUSINESS MANAGEMENT
  • TYPE : PROJECT MATERIAL
  • FORMAT : MICROSOFT WORD
  • ATTRIBUTE : Documentation Only
  • PAGES : 76 Pages
  • CHAPTERS : 1 - 5
  • PRICE : ₦ 3,000.00

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