DESIGN AND IMPLEMENTATION OF A WEB-BASED STUDENT COMPLAINT SYSTEM
As the complexity and degree of complains among students
on campuses grow, a well-structured software with a good database will have to
be utilized to aid lecturers and school authorities fight this trend, a
computerized complaint system will offer a solution on this issue. This software is set up in order to meet the complaints
submitted by students, which is handled by the appropriate body. The software
is divided into three different sections:
Student Login, Student Register, and The Administrator Session.
The Complaint record gives information on any
complain submitted by the user (the student) which can be viewed by the Administrator
which takes the complains to the appropriate school authority. The Student
Login requires the student to log into the software to be able to lay a
complaint; The Student Register is a form to collect the students’ information
before he or she can use the system; The Administrator is the one in charge of
the system to access all the submitted Complaints. The aim of designing this
software is to model a computerized complaint system to enable students submit
complains or any wrong doing on the campus, to be handled by a professional
administrator who will send the complaints to the appropriate body.
The computer has become widely accepted as an
assistant that is exceptionally competent and well defined.
Now researchers have developed an entirely new
kind of tool of computer that serves as an assistant whose skills include
finding reasonable solution to problem for which there may be no hard and fast
It should come as no surprise, then, that almost
all the task that could be solved manually, can now be solved with just a click
of the computer keyboard. At this point one can say that a complain system is a
software that uses modern day web tools to collect students’ complaints and
store it in the same way a human expert will save a complain about no light at
the hostel or how a lecturer plans to extort money from them to pass a course.
This software will be designed in such a way that it can listen to students’ medical
A computerized complaint system can generally
collect complaints, store them and these records are collected by the
appropriate authority and then decide on the next step to be taken in solving
Traditionally, computer software uses an
algorithmic or procedural approach to problem solving; in other words’ it uses a
rigid step-by-step approach. Thus, its system has been developed with the best
tools to be able to hold the students’ data and this said data can be retrieved
STATEMENT OF PROBLEM
During the analysis and data collection of this
project, it was discovered that there existed a manual form of collecting and storing
students complains in other for them to be attended to, and for future purpose
by the Students Affairs Department of the University of Uyo.
That is to say that the process of daily task and
activities are done manually which is quite unfortunate; manual procedural for
complains execution delays and reduces result output quality.
complain record keeping has resulted in many setbacks to the expected
standard. The setback encountered
and long quarries.
total loss of file or documents.
recording of criminal analysis.
of some members of staff due to laziness in searching of the files.
As a result of these problems, the
manual system of complains record information storage, input and retrieval is
very clumsy: inefficient and unbelievable.
PURPOSE OF THE STUDY
To develop computerized complaint software to
carryout tedious work and activities performed by human beings, in which they
end up misplacing and discarding some important files and students records. But if this (computerized complain system) is
installed it will render remedy to this case.
AIMS AND OBJECTIVES
The main aims and objectives of the system are:
To design a
web based complaint system record and information system to replace some extent
of human role in cases of unavailability of job.
quick responds to students complains on campus.
Also, the purpose of this software is to model a
computerized complain system to enable proper complain submitting and control.
The scope of this project is limited to the
Students Affairs Department of University of Uyo. These complains include: hike in school fees
and other changes, Lecturer’s harassment, fire-outbreak, murder, stealing,
armed robbery, and other ones you will find in the project as time goes on.
DEFINITION OF TERMS
To fully understand what the study is all about,
important and dispensable terms have been chosen and due definition given to
Computer: This is an electronic device operated under
the control of instruction stored in its memory unit which can accept and store
data for future use as well as produce output from the processing.
Manually: Done, Operated, Worked, e.t.c by the hand or
hands rather than by an electronic or electrical device.
an expression of
discontent, regret, pain, censure, resentment, or grief; lament, faultfinding a
cause of discontent, pain, grief e.t.c.
Computerized: To control, perform, or store (a system
operation or information) by means of an electronic Computer.
Complain Record: Complain record and complaint proceedings are
concerned with expression of discontent, regret, pain, censure, resentment, or
grief; lament, faultfinding a cause of discontent for which guilty individuals
report to appropriate authorities for proper results. Therefore the objective of complaint
proceedings are to determine the cause and solutions of the reported issues, if
the issue is found to be a wrong doing, the wrongdoer must be punished and
protect the school community, and rehabilitate the offender.
INEFFICIENCY: the state of not achieving maximum
productivity; failure to make the best use of time or resources.
INFORMATION STORAGE: Information storage is an act of a system that
keeps data accessible to the information processors; the information storage
unit is either a hard drive or a server that usually contains a database.
RETRIEVAL: the action of
obtaining or consulting material stored in a computer system.
finite set of unambiguous instructions performed in a prescribed sequence to
achieve a goal, especially a mathematical rule or procedure used to compute a
desired result. Algorithms are the basic for most computer programming.