INDUSTRIAL RELATIONS AS A STRATEGY FOR ENHANCING ORGANIZATIONAL PERFORMANCE IN NIGERIA
TABLE OF CONTENTS
Title
page - - - - - - - - - i
Declaration - - - - - - - - - ii
Approval
page - - - - - - - - - iii
Dedication
- - - - - - - - - iv
Acknowledgement - - - - - - - - v
Abstract - - - - - - - - - - vi
Table
of Contents - - - - - - - - vii
CHAPTER ONE
INTRODUCTION
1.1
Background of the Study - - - - - - 1
1.2
Statement of the Problem - - - - - - 3
1.3
Objectives of the study - - - - - - 4
1.4
Significance of the study - - - - - - 5
1.5
Research Questions - - - - - - - 6
1.6
Scope of the Study - - - - - - - 6
1.7
Limitation of the Study - - - - - - 7
1.8
History of Nigeria Peugeot Automobile
Limited - - 8
CHAPTER TWO
LITERATURE REVIEW
2.1
Introduction - - - - - - - - 13
2.2
What is industrial relation - - - - - - 13
2.3
Industrial relations and productivity
in PAN - - 17
2.4
Emergence of industrial relations - - - - `9
2.5
Industrial relation in PAN - - - - - - 20
2.6
Relationship between industrial
relations and organization 22
2.7
Workers and employers in an
organization - - - 24
2.8
Workers objectives - - - - - - - 25
2.9
Employers objectives - - - - - - - 27
2.10
Trade unionism and industrial
relation - - - 29
2.11
Industrial relation and production - - - - 30
CHAPTER THREE
RESEARCH METHODOLOGY
3.1
Introduction - - - - - - - - 32
3.2
Research design - - - - - - - - 32
3.3
Area of the study - - - - - - - 33
3.4
Population of the study - - - - - - 33
3.5
Sample and sampling technique - - - - - 33
3.6
Instrument of data collection - - - - - 34
3.7
Validity of the instrument - - - - - - 34
3.8
Reliability of the instrument - - - - 34
3.9
Methods of data collection - - - - - - 35
3.10
Methods of data analysis - - - - - - 35
CHAPTER FOUR
PRESENTATION AND ANALYSIS OF
DATA
4.1
Introduction - - - - - - - - 37
4.2
Characteristics of the respondents - - - - 37
4.3
Presentation of analysis of data - - - - - 40
4.4
Summary of findings - - - - - - - 43
4.5
Discussion of findings - - - - - - - 45
CHAPTER FIVE
5.1
Summary - - - - - - - - - 49
5.2
Conclusion - - - - - - - - - 49
5.3
Recommendations - - - - - - - 52
References - - - - - - - - - 55
Appendix - - - - - - - - - 56
CHAPTER ONE
INTRODUCTION
1.1
Background
of the Study
Industrial
relations which is the matter at stake is an integral part of management, it is
pointless therefore, embarking or researching industrial relation without tracing
point of its conceptual framework i.e. management which is the key element in
the coordination and management of employees and work in PAN.
Improving
productivity in PAN can be viewed as that part of the strategic management
function in the development of business policy. Enhancing performance stress
the role of the individuals in Peugeot Automobile Nigeria and industrial relations,
which is the core concept of the relationship between employers and employees
in the organization to ensure industrial peace and harmony? Industrial relations
is all about building a cordial relationship between human being working in PAN
by governing the affairs of the organization in a favorable and suitable manner
that will benefit both to ensure productivity.
Industrial
relations talks about the relationship which exists between the three main
industrial actors, the employers, the employees and the government and there is
a need for the management of resources to foster industrial harmony and also
develop good industrial relations. The importance of production cannot be
overemphasized because they are in collaboration with other resources to make a
business run properly and thus there is the need for management.
This
project will examine industrial relations as a tool and strategy for enhancing
organizational performance using Peugeot Automobile Nigeria Kaduna as a
research study. To do this effectively this work will focus attention on aims
and objectives, statement of problems, research questions, scope and limitation
as well as historical background of Peugeot Automobile Nigeria Limited.
1.2 Statement
of the Problem
In
organizations, industrial conflict is inevitable. It is said to be the
opposition of interest of both the employers and the employees.
On
the part of the employer, he is constantly seeking for greater output at
minimal cost, seeking to lower the wage rate, lengthen the work hours, speeds
up the worker and discharges the worker when it is expected for him.
While
on the other part, the employee is constantly seeking for job security at the
best possible condition of service, safety and comfort in the workplace, as
well as hygienic environment. But most importantly, he wants to interact
freely, socially in decision making that will facilitate growth and
productivity in PAN.
In
other words, most organizations fail not as a result of poor planning, policies
or mismanagement but as a result of management inability to keep and maintain
industrial harmony within the organization.
Based
on the problems highlighted above, it is fundamental for co-existence in order
to realize the organizations set aims and objectives.
1.3
Objectives
of the Study
The
main objectives of the study are to know how industrial conflict can be
minimized via industrial relations to achieve industrial harmony so as to enhance
performance and productivity in PAN such objectives include:
1)
To assess the difficulties associated
with industrial relations and industrial conflict.
2)
To highlight the effectiveness of
industrial relations via collective bargaining between both parties.
3)
To outline various strategies to
facilitate the enhancement and improvement of productivity.
4)
To determine production factors as an
integral process for improving organizational growth and survival.
1.4
Significance
of the Study
This
research work will be beneficial to the employers, employees future researcher
in such areas as well as the government as reflected below:
1)
The management and employers will
benefit because it will save them losses and cost associated with industrial
conflicts and strike actions
2)
The employees and workers will
benefit especially through the collective bargaining mechanism which will
afford them opportunity to participate in decision making of the organization.
3)
This research work will serve as a
platform, a foundation for future researchers to build upon towards achieving
academic goals.
4)
This research work will serve as a
guide that can be used by government to minimize and prevent future industrial
dispute and conflict.
1.5
Research
Questions
The
following questions are drawn to guide this study.
1)
What are the difficulties associated
with conflict evolution and resolution?
2)
How effective is the relationship
between management and workers of the organization, is it deputation, joint
consultation or the collective bargaining?
3)
Are there strategies to facilitate
the free flow of information and communication between employers and employees
towards enhancing productivity?
4)
What are the production factors
employed by government to enhance and improve organizational growth?
1.6
Scope
of the Study
This
research work will cover the period of 2010 to date, it intends to assess areas
of difficulties associated with industrial relations, its evolution and
resolution, the various ways of improving industrial harmony between employers
and employees and procedures for reaching agreement. Also the administration of
improving conditions of service for workers and its impacts towards
organizational performance and growth.
1.7
Limitation
of the Study
Despite
willingness and desire to provide so much information as possible on the
subject matter, some constraints occur which includes?
1)
Time constraints or limited time: due
to the volume of academic work in school, research of this nature requires
adequate time due to its broadness and the time available for the research is
grossly tight also the researchers to continue to combine the research work
with academics activity which in most times limit the research proper.
2)
Lack of research materials: the
research materials on this project matter are very few, the much relived
library is filled with outdated books, which are of little significance to
current research and the cost of new and updated materials is not affordable.
3)
Respondents’ cooperation: in response
to the research matter, more respondents over fifty per cent cooperated but
attitudes is not welcoming particularly the customers of the company, some of
which refuse to return their questionnaires because they consider official
information as top secrete of the company.
1.8 History of Peugeot Automobile Nigeria
Limited Kaduna
Humans’
desire for comfort has been the genesis of research and development, scientific
discoveries leading to growth within his natural habitat and even beyond.
Peugeot
Automobile Nigeria Limited which by all indications is leading vehicle
manufacturing in the country, made its first impact in Nigeria for back as
1959. When a set of one hundred (100) units of Peugeot 403 cars were imported by
individuals into the country within the period of two years, the product became
so popular a result of its dependability, reliability, durability and
suitability on Nigeria roads. Hence, it assumed the status of official car for
government officials and wealthy business men.
This
unprecedented achievement cause an increase in the demand for Peugeot cars in
the country which led to the appointment of associated commercial organization
Societe commerciale De-L’Ouest africain (SCOA) as the sole distributing agent
government in 1959. In 1960 with brand development, the federal government of
Nigeria in the early period of the 1970s extends into negotiation with
automobile Peugeot of France to set up assembling plant in the country to
produce vehicles for local consumption with the initial ownership structure as
follows:
1)
Federal (government) Republic of
Nigeria 35%
2)
Bank of Industries 5%
3)
Automobiles France 40%
4)
Kaduna state government 4.7%
5)
Katsina state government 5.3%
6)
Societe Commerciale De l’ Ouest
Africain (SCOA) 5%
7)
United Trading Company (UTC)
The
second phase of the historical background of PAN takes off from the
privatization policy of the federal government of Nigeria. The policy offered
great opportunities to indigenous companies to bid for and acquire majority
shares in public enterprises. It was this policy that catalyzed a core
investor, Messrs ASD motors Limited into acquiring majority share in PAN,
leading to its eventual take over of PAN management year 2007. the change of
management to the current one represent a paradigm shift, which may be
described as new beginning with the current reference to the company as the new
PAN. Spelling new hope, challenges and performance.
The
new ownership structure of PAN reflects as follows:
1)
ASD motors Limited 55%
2)
Federal government of Nigeria 10%
3)
Automobiles Peugeot of France 10%
4)
Bank of Industries 5%
5)
Kaduna state government 4.7%
6)
Katsina state government 5.3%
7)
Societe Commerciale De’ l’ Ouest
Afrricain (SCOA) 5%
8)
United Trading Company (UTC) 5%
The
new PAN Limited has been restructured to enhance efficient and effective
organizational performance as well as day to day activities/operations which is
being overseen by the