study was intended to evaluate multi-national companies and their social
responsibilities in their host communities. This study was guided by the
following objectives; To meet up with the requirement in partial fulfillment
for the award of B.Sc in the department of Business Administration Caritas
University, Enugu, To examine and determine the extent of benefits that the
company shell company has contributed to the development of Port Harcourt in
response towards to the business social responsibility, To investigate the
causes of business enterprise nonchalant attitudes towards business social
responsibility to the development of its host community, To advance solution of
the problems of business social responsibility to the development of her host
The study employed the explanatory design; questionnaires in addition to
library research were applied in order to collect data. Primary and secondary
data sources were used and data was analyzed using the Chi-square statistical
tool at 5% level of significance which was presented in frequency tables and
percentage. The respondents under the study were 232 staff of SHELL BP in Port
Harcourt and the host communities. The study findings revealed that the company
has laid down policies for social responsibility. There has been implementation
of the policies in the recent years. The company have provided basic
infrastructure to its community. Implementation of the policy has taken place
over the years in areas like, Scholarship, Medical services, Sports and youth
development, Training and employment of indigene. There is a relationship
between the amounts spent for community development with the tax paid to the
outcome of this research work will be of immense help to the community, in the
sense that it help them make more meaningful and useful legislature and help
them to set achievable standards concerning social responsibility of
Approval page ii
Table of content vii
ONE: INTRODUCTION 1
of the Study 1
of the Problem 3
of the Study 4
of the Study 5
of the Study 6
of the study 6
of Terms 7
TWO: REVIEW OF RELATED LITERATURES 8
Frame Work 8
Related Literatures on Social Responsibly 16
THREE: RESEARCH DESIGN
AND METHODOLOGY 51
of Data 51
Primary Sources of Data 51
Sources of Data 51
The Population of Study 52
Design and Determination of Sample Size 52
of Data Collection 53
Design, Distribution and Collection of
Methods of Data Collection 54
of Presentations and Analysis 54
CHAPTER FOUR: DATA PRESENTATION ANALYSIS 57
SUMMARY OF FINDING,
AND CONCLUSION 71
of Finding 71
5.2 Recommendation 72
1. BACKGROUND OF STUDY
maximization was regarded as the primary mission and over-reaching economic
motive of any business enterprises little or no attention was paid to the fact
that, in pursuit of their profit objective, business enterprises have to be ask
to assemble the resource from the local environment and have the stable
socio-political and investment climate in which to operate successfully. If
business organization relies on society for existence, it is only logical that
this environment be acculturated and nurtured to ensure its continuity. It is
in this regard that the orientation of the modern business manager has changed
to reflect the increasingly important interdependence between organizations and
there environments with these, there is an increasing public glamour that
business should participate actively in the well-being and environment in which
they operate and make their profit.
However, the aim of establishing any
business is to provide competitive goods and services to the consumer and
society at large. This does not however, mean that they have concluded their
obligation to the people especially to the host community where the business is
sited and operated.
Although there is no law as what form of services the host community should
benefit from the business, it is morally obliged to cater for at least their
host. This they do by aiding the development of infrastructures such as access
roads where necessary and the provision of good water for domestic use and also
the provision of electricity of the local population. Other forms of services
that could be rendered for the young members of that community and of course
the provision of gainful employment for those who have graduated from college.
There are a lot of other services that the host community can benefit from the
business such as the provision of safety measures against pollution other air
or water. On the other hand, to the business also look forward to the local
populace, for continued patronage and also for ensuring the safety of lives and
properties of the business and employees of that business who are not from that
community. Therefore, the recognition by businessmen of the need to keep the
good of society as a whole to mind while conducting business in the bed-rock of
1.2 STATEMENT OF THE PROBLEM
The controversy about the public clamor that business should participate
actively in the well-being and welfare of the community, society environment in
which they operate and make their profit are the problems among others this
research intend to solve. Has business social responsibility any part to play
in the total marketing effort of business organizations or enterprises?
Does business social responsibility contribute anything to the total revenue of
the company? Is the conception that there is no need for business enterprise to
be socially responsible to its society “SHELL PORT-HARCOURT” true or false? Of
what use is business social responsibility to the general public? The problem
for this research is what the responsiveness of companies to social
The following research hypothesis are formulated for the purpose of carrying
out this project of which:
socials responsibility of business does not significantly enhance the success
and development of the host community
Hi: social responsibility of business
significantly enhances the success and development of the host community.
I: Ho: There
is no significant relationship between the success of business and its social
H1: There is a significant
relationship between the success of business and its social responsibility.
1.3 OBJECTIVES OF THE STUDY
This research work was
conducted with the following main objectives:
1. To meet up with the requirement in partial fulfillment for the award of B.Sc
in the department of Business Administration Caritas University, Enugu.
examine and determine the extent of benefits that the company shell company has
contributed to the development of Port Harcourt in response towards to the
business social responsibility.
investigate the causes of business enterprise nonchalant attitudes towards
business social responsibility to the development of its host community.
advance solution of the problems of business social responsibility to the
development of her host community.
1. SIGNIFICANCE OF THE STUDY
research is significant in the sense that it provides the basis for further
research into the topics by providing related data.
This study is also of important for the fact that businesses have been
criticized on ethical, moral, economic and political grounds. Businesses have
also contributed to the determination of our physical environment the case of
SHELL company’s pollutants like poisonous waste materials have been buried in
abandoned plant sites; solid wasters have been thrown into lakes and seas or
rivers; poisonous gases have been released into the air we breathe etc. Trying
to be socially responsible involves extra cost or expenses for industries.
This study is important because it will be useful to “SHELL COMPANY” and its
customers by helping them understand and appreciate more of the effort it has
made. If any, it will also be useful to the government and registration because
it will help them make more meaningful and useful legislature and help them to set
achievable standards concerning social responsibility of businesses.
study intends to provide answers to these questions.
social responsibility of business organization enhance the development of the
what way has the company carried out their social responsibility in community?
know the extent of implementation of this policy, the problems, argument and
difficulties facing the company in carrying out their social responsibility in
their host community.
1. SCOPE AND LIMITATIONS OF THE
scope of social responsibilities of business in relation to this project focus
on obligation which business have voluntarily imposed on themselves to ensure
the survival of the system under which they thrive. In order to give the reader
a board base from which to see all of the implications of the social
responsibilities of business, it is necessary to examine such responsibilities
from the perspective of consumers, employees and general public shell Port Harcourt.
Time and financial constraints are the two limitation of this study. Subsequent
difficulty in obtaining data from other companies led to the selection of shell
company Port Harcourt as a case study.
This limits the generalized ability of the conclusions of the research to shell
Port Harcourt and no other company in the country.
problem was the shortage of literature on related topics and non- availability
of shell publications in libraries. The absence of accurate and up to date
statistical figures because of the recent of events as regards the research
Again, in regarded as confidential, it was very difficult to get the company to
release the required information. The problem of gateman and messengers
stopping the researcher from entering was another constraint to this study.
Lastly, the case of official’s absence in the company to field work and other
assignments constituted other major constraints to the research this work.
(BSR) Business Social Responsibility
(NNPC) Nigeria National Petroleum Corporation
(ITT) International Telecommunication Technology
(SPDC) Shell Petroleum Development Company