Ours is an
age of rapid change, unrest and conflicting ideologies. Society is
unsettled and individuals are apprehensive as group, nations and
organized groups within the nation’s struggle for power and control over
material resources and man’s mind. It is in such a world setting of
tension and discourages that we view the present day relationship
between labour and management in Nigeria.
In an organization, there are
the owners of business who’s primary goals and objective is to maximize
profit at all cost, while on the other hand, there are workers whose
only weapon is this labour power with which they earn some reward
usually monetarily. In other words, these two groups (the owners and
workers) here their own are interest which might differ. Nevertheless,
they re bound to co-operate in other to maintain and sustain the system
of going concern. However, where there is no co-operation, there will
be conflict. Conflict can be described as a situation of disagreement
between employers, employee and employer etc. It could also be seen as
the total rouge of behaviour and express opposition and divergent
orientation between owners and managers on one hand, worker and the
organization on the other hand.
Organization conflict is therefore a familiar characteristics of organization life.
1.1 GENERAL BACKGROUND TO THE SUBJECT MATTER
It’s fundamental cause is the
self interest of individuals in the organization, a self-interest which
frequently manifests itself in competing objectives, philosophies or
methods in associating struggles of one or more level or department to
dominate the other. The presence of conflict brings change in our
organization objective, if the change is in line with organization
objective, than the conflict is beneficial (functional) to the
organization, but if on the other hand, the conflict create disunity
among functionaries in the organization this deviation from the stated
organization objective, then such a conflict is dysfunctional.
Conflict can be main, tested
inform of discount struggle, quarrel, opposition, disagreement, clash of
interest and ever fighting. It can rough from industrial strike to
competition, to simple dislike among individuals in an organization. It
may occurs between or sub-groups, departments sub-system, authority
relationship, individuals and even sub-organizations in there quest to
either incompatible goals in the face of the resources.
The Institute of management
and Technology (I.M.T) Enugu, is not an exception to the inherent
problem posed by conflict. The inability of the management to
effectively by handle conflicts has led to a considerable wastage of
human and materials resources heading some times to a partial or
non-fulfillment of the stated organizational goals and objectives.
Considering the vital position
which the institute of Management and Technology (I.M.T) Enugu, holds
or occupies in the nation as one of the three major tertiary
institutions, tea holds and supports the educational system. It
therefore, became important using I.M.T as a focal point since the
academic performance or the institution will directly have a great
impact on the nations educational system.
This research work is
undertakes so as to enable the organization to comprehend and appreciate
this in her sent nature of conflict and how resolving it will result to
an improvement of the institutions efficiency.
1.2 PROBLEMS ASSOCIATED WITH THE SUBJECT MATTER
The increased interest gap
between the employer and employee is becoming too devastating in our
present day institutions. A lot of firm are collapsing due to
increasing pressure form owners, public or the workers. This project
work in effect tends to address the following problems.
1. The problems arising from the inefficiency of the workers caused by the organizational inability to meet their needs.
2. The Problems associated with the increasing labour conflicts in our institutions.
3. The problems associated with inconsistent grievance handling.
4. The problems usually encountered in trying grievance and dispute procedure.
1.3 PROBLEMS THAT THE STUDY WILL BE CONCERNED WITH
conflict is inevitable in work organization or institution, a
career-minded person must learn practically, uncomplicated ways of
resolving conflicts with people to enhance efficiency.
In regards, this study aims at
examining the impact of academic institutions conflict, industrial and
trade union conflicts with reference to
a. The causes of conflicts.
b. The mechanism that have been put in place for its resolution by the institution or organization.
c. Examining the attitude of management towards conflicts resolution.
d. To identify how efficiency can
be increased in an organization though, proper appreciation of causes
and mechanisms for conflict resolution.
e. It hoes to suggest to
organization functionaries how to mange positive and negative conflicts
in order to accomplish organizational goals and objectives.
1.4 THE IMPORTANCE OF STUDYING THE AREA
This research work is aimed at
giving an insight into the conflict and grievance handling procedure as
it operates in (I.M.T) Enugu.
It should also help the
institution to isolate those factors that causes conflict in the
organization or to reduce conflict in labour management. Relationship
there by improving organization efficiency. The causes and mechanisms
for conflict resolution in this research work serves as a guide to
managers in other establishments.
1.5 DEFINITION OF IMPORTANT TERMS
In the course of pursing this research
work, the researcher encountered numerous problems that has a
significant effect on the study.
Definition of some of the important Terms this study include:
1. Inconsistent Grievance Handling
The inability of management of
handle redress grievances leads to conflict which in turn offer, leads
to low productivity.
2. Inefficiency of the Workers
which arises form the inefficiency of the workers is caused by the
organization or institution’s inability to meet their needs.
3. The causes of Conflicts:
The causes of conflicts
emanates from jealousy, haziness, unpaid wages, poor working condition
or environment, poor remuneration etc.
4. Labour Conflicts:
This is usually caused when
workers or employers repel their duties (gold bricker) due to laziness
and there by leading to low productivity.