THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS
BACKGROUND OF THE STUDY
The success of any business organization depends largely on the
female secretary efficiency. If it is a well known facts that records
that are properly kept and manage help in the success of any
organization. Therefore the role of a female secretary in the
management of record cannot be over emphasized, this is because proper
record management forms the basis of secretarial profession.
Organization is made-up of human and material resources. These
resources are brought together in order to accomplish a set goal. The
activities of an organization revolved around the female secretary,
infact, no organization can do without the service/assistance of a
The role of the female secretary in today’s office has changed
greatly with the introduction of modern office technology such as
computer, electronic typewriter, photographing-Marching etc There is a
need for well trained female secretary to handle this high technology.
Today, the position of the female secretary is more pronounced, she is
an intelligent personality whose present is a must for all
The National secretarial Association (international) (1990)
defined a female secretary as “an assistant to an executive who
possesses mastery of office skills and ability to assume
responsibilities without direct supervision, one who displays
initiatives exercise judgment and make decisions within the scope of
her authority. Another definition of female secretary is given by the
Encyclopedia (1991) as “a person whose duties includes maintaining
office files and records, taking dictation, typing correspondence,
sorting mails, aiding visitors, answering telephone, and make travel
The role of a female secretary are very numerous the female
secretary can be seen as one who performs a lot of tasks in an
organization such as keeping, retrieving, and recording information.
Horison (1976) outline the various role of a female secretary as follows:
- Receiving and transcribing dictation on a typewriter
- Filing of documents for quick retrieval
- Receiving visitors, handling calls
- Take care of the office petty –cash book
- Keeping your boss diary and making out his honorary
- Supervising of your secretarial /staff
- Attending meetings and recording minutes.
Segal (1978) describes the female secretary of the upper
extremes of the role m may even deputize for her employer during his
absence in the sense that she will handle the day today affairs,
deferring in decision making at more important level till her boss
The United State Business Management (1965) describe a competent
female secretary as one who is familiar with the full range of her
executive responsibilities and activities her personal ambitions and
the co-relation between his performance goals and organizations
objectives. She is a practical person with intelligent and sound
memory to handle most of the routine without supervision in
accordance with the laid down principles and procedure of the
The service that make female secretary to be demanded in
organization. Female secretary plan and implement for the smooth
running of her office, there is the need for a female secretary to plan
how to utilize her subordinates and the use of office machines at the
appropriate time, preparation of cinerary in order to know the movement
of her boss. For instance, what need to be done , as the boss will be
traveling to Lagos net week on a four days tour? How will his air
ticket be booked in advance and accommodation? Which of the driver will
take him to the airport? His schedule of time has to be arranged.
Otherwise he would be stranded in his tour and also female secretary
serves as public relation office, because of the nature of her office
female secretary prepare and organized things to be discuss in a
meeting for any organization to achieve its aims and objective, must
acquire the service of the female secretary.
Tarr (19730 said that “planning is to direct a project in a way
that will produce maximum useful work output form a minimum number of
staff.” This implies that planning is the direction of a business
affair for the attainment of set goals.
The demand for secretarial service in pubic and private
organizations cannot be over emphasized, it is against the background
that this study is carried out in Bank of the North (BON), Union Bank
of Nigerian Plc (UBN), Nigerian telecommunication (Nitel), New Nigerian
development Company (NNDC) all in Kaduna metropolis about prospects
and problems of demand for secretarial service Gem (1984) defined
prospect as an “expectations, chance for success, view or over look.
Also Harbby (1991) describe problems as ‘things that are difficult to
deal with or understand “ in essence, what has proved difficult to
solved or deal with understanding in the secretarial services.
STATEMENT OF THE PROBLEMS
Some organization predicts that, as we are moving towards
paperless office, the work of a female secretary will be less
demanding. Some even thought that the female secretary lack modern
skill and cannot fit in the offices to day where modern technology
foster, because they do not have the modern training in computers.
Most organization under-estimate the services/ role played by the female secretary in an organization.
On the other hand, most of the female secretaries do not know the demand of their profession in an organization.
Moreover, female secretary have limited level of promotion which serve as a master obstacle in their career.
PURPOSE OF THE STUDY
The purpose of the study is to find out the prospects and problems
of female secretaries in some selected organizations in Kaduna
metropolis, They are as follows:
- To evaluate the problems in which female secretary is facing in an organization.
- To identify the various prospects of a female secretary in an organization
- To identify the various roles/service of a female secretary in an organization
- To investigate what factors preen female secretary form
having promotional opportunities unlike his colleagues in other
- To find out the effect of modern technology planning and smooth running of office services.
- Why are there problems and prospects for female xzdsecretarial services in an organization
- What are the various roles play by female secretary in an organization
- What are factors that hinders female secretary’s promotional opportunities
- How does the modern office technology aids the planning and smooth running of the organization.
SIGNIFICANCE OF THE STUDY
Due to the important position, the secretaries occupy in an
organization make her indispensable. This study becomes imperative, and
would be useful to the following
i. Employers of labour
This study will be of great benefit to employer of labour who
requires the service of secretaries. This is because they will be fully
aware of the services of female secretary in the demand for
secretaries profession in office.
ii. Practice secretaries
This research work will be useful to the praising secretaries as
it will widen their knowledge to secretarial function in relation to
demand for secretarial services which make possible achievement of
This study will help to enlightened students that are now under
going the course of secretarial studies to know the demand of
secretarial services in organization.
iv. The secretarial studies department
This study will be beneficial to the secretarial studies
department as it will serve as a reference material to both secretaries
and lecturers so as to ensure that the demand for secretarial
profession by the female secretary being a vital duty y of
secretaries is not omitted in the school yearly curriculum.
v. Future researchers
This study will be benefit to the future researchers; this is
because the study will serve as a relevant material on researchers
conducting a related study.
This research is limited in the demand for secretaries who have
obtained ordinary National Diploma (OND), Higher national Diploma
(HND), certificate and personal assistant who have attended suitable
secretarial training. Also this research work is based on Bank of the
North (BON), Union Bank of Nigeria (UBN), Nigerian Telecommunication
(Nitel), New Nigerian Development company Limited (NNDC) here in
DEFINITION OF TERMS
In this research work the following term used, and intended to adopted the meaning given below:
Organization: Act or way of organizing large group of people such as a business company.
Female secretary: A person employed to deal either correspondence
keeping records and handle clerical or secretarial business form.
Office: A place where clerical activities takes place.
Curriculum: Course of study in the schools, colleges, polytechnics, and university.
Boss: Person who controls or give orders to workmen.
Record: Written subjects of material interest within and outside the organization.
A Research proposal for the demand for secretarial service: its prospects and problems:
Reviews: A Review on the demand for secretarial service: its prospects and problems, demand, secretarial, service project topics, researchcub.info, project topic, list of project topics, research project topics, journals, books, Academic writer.
This research is limited in the demand for secretaries who have obtained ordinary National Diploma (OND), Higher national Diploma (HND), certificate and personal assistant who have attended suitable secretarial training. Also this research work is based on Bank of the North (BON), Union Bank of Nigeria (UBN), Nigerian Telecommunication (Nitel), New Nigerian Development company Limited (NNDC) here in Kaduna metropolis... office technology project topics
THE DEMAND FOR SECRETARIAL SERVICE: ITS PROSPECTS AND PROBLEMS