early days the secretarial profession was limited to typing, writing and
transcribing of shorthand only. But
today, it is far beyond this, it involved functions as sorting and retrieving
of information passing on information and so on with the help of manual
electronic equipment. A secretary
assistance to an executive, possessing mastery of office skills and ability to
assume responsibilities without direct supervision who display initiative,
exercises judgment and makes decision within the scope of his/her authority. The secretary also handles more office jobs,
makes and takes decision on behalf of his/her organization. But because of the aforementioned about
information communication technology, there are controversies about the future
of the secretary in information communication technology.
information communication technology was first widely employed in 1981 to
describe the equipment and system, which were being introduced in both private
and public sectors, to create, store and distribute information since, then, the
term has abbreviated to (I.C.T.).
feature of modern technology is its ability to deal with information in one
form or the other. Trend has been
towards using ways of interconnecting the various types of equipments so as to
integrate their functions and manage them effectively. Underpinning the definition of “ICT” lies on
the modern which provides a helpful explanation of the way in which computers
communication technology as the broadly based technology needed to support
information systems, which many people today refers to as computer equipment,
which aids to increase profit margin and enhance planning, and organization by
the use of very fast, accurate and flexible devices in the business society. Efficiency in offices many people believe, is
a vital factor in the well being of an organization as it can affect
objective is to assess information communication and examine the problems faced
to the modern secretary and the prospects the secretary is expected to meet
with. The specific objectives are:
To examine the changing roles of the secretary in the
To access the problem and threats of information
communication technology to the secretarial profession.
To highlight the challenges posed by the emerge of ICT
to a secretary.
1.2 STATEMENT OF THE PROBLEM
skill level and functioning of the traditional secretary involve greater
physical and mental ability. The introduction of modern technologies and
programmes has lessened the onerous tasks for the modern secretary. These range
from production, reproduction, storage and retrieval among others.
this advancement of technology, the use of the computer and software programmes
facilitates the work of the professional secretary. These include the use of
machines such as printer, fax, pen drive, cell phones, photo copier, telex and
internet. These requisite knowledge and skills make the position of the
secretary rather challenging. With the improvement in technology and recent
development in office, it is envisaged that the work of the secretary will be
easier. However, these new developments brought by technological challenges
require even more knowledge and skills beyond being a professional secretary.
For the secretary to be abreast with the changing times, face the challenges
and overcome the old ways of doing things she or he needs training requirements
in recent times to help meet organizational objectives.
1. Who is a secretary in the information
communication technology era?
2. What are the
positive and negative effect information communication technology has on the
roles of a secretary.
3. What are the
problems and the prospects of a secretary in the information communication
4. What threats
does information communication technology pose to the secretary in an
organization in this era?
5. What effect has
information communication technology on the secretarial profession?
1.5 SCOPE OF
covers “the changing roles of the secretary in an ICT era and it is restricted
to first bank, oceanic bank and intercontinental bank plc.
LIMITATION OF THE STUDY
course of carrying out this work, certain factors served as time, enough capital,
inadequate text books, and as a result of other academic activities going on.
OF THE STUDY
significance of the study has risen from the researcher’s realization of the
problem facing a secretary in the information communication technology at first
bank, oceanic and interconnected bank plc Kaura Namoda branch, Zamfara State the researcher also realized the
prospects of a secretary in the information communication technology. This research work will be valuable assets to
government policy makers on privatization and contributing to the successful
up-lifting of secretaries in information communication technology.
1.7.1 First Bank
of Nigeria Plc
Sometime in 1891 it become apparent
that banking facilities were urgently required in West Africa and especially in
Lagos. Elder Dempster and Co.
were approached in 1892, the Bank of British West Africa was announced but it was a little more than a
department of elder Dempster and Co. housed in
its offices and managed by its agents.
the majority shareholding and the fact that it was the “pioneer” bank in the
country, First Bank of Nigeria
assumed its present name in 1977 under the umbrella of that first bank of Kaura
Namoda was brought into existence in the year 1970 to meet the growing need of
the people. The Kaura chapter was
established as a result of growing trade and farm product like groundnut, beans
and cotton, so as to safeguard the money of traders from robbers and to
encourage low income earners to save as civilization increased, the bank began
expanding with different kind of services render to customers as modern banking
the establishment of first bank in Kaura Namoda
some of the indigenes who have careless attitude towards banking
operation was revived and thus most of them developed some interest in the
The bank is
currently one of the best in the community and does not intend to rest on past
glories and to cope with contemporary and future challenges. Their activities.
Granting of loan
Bank International Plc Kaura Namoda
was formerly known as International Trust Bank.
The bank was established here in Kaura Namoda on the 6th of
February 2006. presently, there are 20 staff
in the bank. It is situated at Sahabi
Liman House 1004 flats Kaura Namoda.
Bank International Plc is one of the branch out of the 134 branches over the
country. Oceanic Bank was incorporated
on March 26, 1990 as a private limited liability company with 100% equity
ownership by Nigerians citizens and licensed on April 10, 1990 to carry on
Bank International Plc is therefore a sixteen years old commercial bank with
business offices located in several parts of Nigeria,
the bank is one of the largest in Nigeria, her financial year runs
from October 1 to September 30 of the subsequent year.
banks impressive performance over the years accounts for the quality of its
customers port folio which includes corporate organizations, high network
individuals, the federal government and some state governments, to enhance
response, time relationship management units.
Staff in each sector have profound knowledge of the various industries
and are therefore able to respond to customers peculiar needs.
Bank Plc Kaura Namoda
operation in Nigeria as a
merchant bank in 1989, it has progressed through the Nigeria economy and became a
commercial bank in 1999 with the acquisition of other three banks.
became a universal bank in 2000, one of the very version of the bank is to
become the number one financial institution in Nigeria
In is event to achieve this, expansion is inevitable, hence
intercontinental bank Kaura Namoda considering the commercial and academic
nature of Kaura Namoda.
operation with a total of 25 staffs which comprises of both officer and support
staff. The branch has risen from zero
(0) customer to about 2,850 customers, which enjoy various products of the
branch today these product ranges from
saving account (IPSA)
Happy save for children
OF KEY TERMS
Secretary - Secretary is some one who has a sound
general education and has passed
through a prescribed programme of training
in the field of secretarial training with appropriate
Information - This is a facts or details about
is the process of passing information from one person to another
is the use of mechanical art and applied science to get information and
disseminated the information.
Word processor is
application package that cvan be used to create, prepare, store and produce or
store document such as letters, memo, invitation cards, minutes, formal and
informal documents for private or commercial usage.
that something which you have farm will happen soon
thing that is difficult to deal with or to understand.