Background of the Study
Contemporary dictionary defines environment as all the surrounding
condition, which influence growth and development. Environment can
also be defined as the external and internal surrounding of an office
as it affects a secretary. According to Rwuaan (2010), an office is a
building where clerical work is done, where information is received,
conveyed, recorded processed and safeguard. An office is generally a
room or other area in which people work, but may also denote a position
within an organization with specific duties attached to it (see office,
office holder, official), the latter is an fact an earlier usage,
office as place originally referring to the location of one’s duty.
An office is an architectural and design phenomenon and a social
phenomenon, whether it is a small office such as a bench in the corner
of a “mom and pop shop” of extremely small size (see small office home
office) through entire floors of buildings up to and including massive
building dedicated entirely to one company. In modern terms an office
usually refers to the location where white-collar workers are employed.
Productivity has been generally defined as a ration of a measure
of output to a measure of some or all of the resources used to produces
these output. In this way, one or a number of input measures can be
taken and compared with one or a number of output measure. When attempt
is made to include all inputs and all output in a system, the measure
is called a Total Productivity Measure (TPM) Palik (2006) explains in
his what that the input used in a process can be hour of labour, unit
of capital and qualities of raw materials compared with the consequent
History has it that the background of office professional dates
back to the days when ancient office professionals who were then called
secretaries worked under the primitive circle of office surroundings.
Despite the fact that the importance of the early office professionals
was realized when the need for keeping, retrieving and safeguarding
confidential matters were needed. At that time, the duties and
responsibilities of office professionals was of much importance in terms
of job satisfaction the office profession. The duties and
responsibilities of office professional involves providing services
relating to processing, documenting and disseminating information,
Today, the duties and responsibilities of office professional in
organization are very important that no organization can survive
without this class of workers. They are so important that the ill
conceived idea of the federal Government to right size and down size
these class of worker caused great set back in the discharge of office
function which made it imperative for all affected office professional
to be recalled back to their duties (BPSR, 2008).
The function of office professionals in organizations have formed
part of the cardinal roles stated in available literatures. In
consonance with the views expressed above. Omotosho (1990) states that
no business activity succeeds without an efficient office professional.
The office professional copes with all demands and stresses of the
office in the way that he enjoys leadership control of crisis that might
emanate from managing records, people communication, information and
other resources that are instinctively involved in making an office.
In most office today, two types of office professionals are
recognized and these are the personal or private and confidential. For
the purpose of updating the duties and responsibilities of office
professionals, MTU in Madelyn and Urwin (1980( defined office
professionals as one in charge of typesetting, recording and keeping
vital or confidential document of an organization that some executives
may not be allowed access to; while the private office professional is
one who employed to assist a member of staff at top level by
undertaking some of his routine work and ensuring the smooth running of
Ceik and forti (2009) state that the duties of office professional
in organization includes organizing, coordinating and implementing
delicious for the day to day running of the organization. Azuonge
(2007) says executives in most organization are ignorant of the vital
roles performed by office professional for the growth of an organization
as such these class of worker are seen with little or no respect as
clerks and mail runners by this officers. To achieve any set objective
by an organization in a work place, it require the complete efforts of
a team work. The office professional being part of this team plays an
important and essential function in bringing about the desired success
in every organization, irrespective of services it renders to the
general public. Jeffrey and Kevin, (2001) state that in this age of
globalization, characterized by computer and other office technology,
as well as sophisticated nature of office dealings, the duties and
function of office professionals in achieving organizational goals
cannot be over emphasized.
Njoku (2003) opines that the duties of office professionals vary
and are often unspecified. However, the duties and function of office
professionals and the expectations of an employer. These duties include
taking down notes from the speech of the boss and producing a mail
able copy out of it, performing reception duties involving public
relations, clerical duties involving replying to correspondence, filling
operations, records management, other unspecified function such as
booking flights and accommodation, running specialized errands etc.
He adds that the functions of the office professionals are ever
expanding rapidly. However, the proper performance of duties by office
professional is a reliable avenue for the image making profiles such
office professional work with. It is with this in mind that the
research work is being carried out to identify the duties and
responsibilities of office professionals in Kaduna polytechnic.
Statement of the Problem
The office environment is a determining factor to office
professionals performance and productivity but this has not been
achieved in modern day office as a result of the following problems
such as inadequate of modern office equipments, poor human relations,
physical environmental factors and poor remuneration of office
professionals, all these factors contribute to low performance of
office professionals. It is not uncommon to find some organizations
still subjecting office professional to the use of manual typewriters.
When office professional are not provided with efficient and effective
working tools, productivity is definitely bound to be low.
It is equally agreed that some office professionals find it
difficult to get along with their work as a result of un-conducive
environment in the office. this brings about other tendencies among
with include the inability to control staff under her or not giving
proper attention to visitors in the office .Overcrowding and of
clean office or environment especially in the office professional’s
office seriously have impacts in the productivity of the office
Purpose of the Study
The major purpose of this study was to examine the impact of
office environment on the productivity of office professional. But in
specific terms, the study was under taken to:
- find out the types of modern office machines require for office professionals productivity.
- determine the physical environmental factors that lead to the attainment of the organizational objectives
- to find out how adequate remuneration of office professional improve office productivity in an organization.
- to find out how human relation skills increase office professional productivity.
The following research questions and hypotheses were posed and formulated for the study:
- What are the types of office equipment require for office professionals productivity
- What are the physical environmental factors that lead to the attainment of organizational objectives
- How does human relations skills influence office professional productivity in an organization
- How does remuneration influence office professional productivity in an organization.
Significance of the Study
The significance of this research can never be over emphasized. It
is only conducted to identify, the importance of office environment on
a office professions, the study will be of immense importance for the
Office Profession: Office professional as an
individual who oversees the running of an organization, plan coordinate
and oversees various organizational function which are performed by the
other employee of the company.
Future References: To service as a source of information for future researchers who which to gather useful data pertaining to office profession.
Organizations: To educate the organizations so that they can provide conducive environment to secretaries work.
Scope of the Study
The study concentrated on the internal segments of the office
profession in order to determine the level of influence it on the
performance of the office profession. The scope of this study also
cover executives and office profession.
Limitation of the Study
The researcher intended to provide as much material as possible
with respect to the topic under study, but a lot of limitation
prevented him from doing so. Time proved to be a major limitation in
the conduct of this research topic. The problem was the combining of
attendance of lecturers and sourcing for data to writ the project.
Financial constraints also posed a problem in the data collection
during the course of survey research, as the research did not have
enough money to make calls on the respondents for data/
Definition of Terms
Impact: Change produced by an action or cause, it may be negative or positive
Office: Literally speaking an office is
any given place where information is received, sorted, recorded,
rearranged, retrieved and kept for future reference.
Environment: This relates to the physical condition in the working place of the secretary.
Organization: Organization is the rational
co-ordination of the activities of a number of people for achievement
of some common explicit purpose or goal, through division of labour.
Secretary: A secretary is defined as a
keeper of secrets or any persons employed by another person, society,
enterprise, organization or co-operation for the purpose of conducting
correspondence, keeping business records and transacting other
Executive: Person in business organization with administrative or managerial skills.
Colleagues: Persons with whom one work within the office or organization
A Research proposal for the impact of office environment on office professionals ( a survey of some selected organizations in enugu) :
A Review on the impact of office environment on office professionals ( a survey of some selected organizations in enugu) , office, impact, environment project topics, researchcub.info, project topic, list of project topics, research project topics, journals, books, Academic writer.
Contemporary dictionary defines environment as all the surrounding condition, which influence growth and development. Environment can also be defined as the external and internal surrounding of an office as it affects a secretary. According to Rwuaan (2010), an office is a building where clerical work is done, where information is received, conveyed, recorded processed and safeguard. An office is generally a room or other area in which people work, but may also denote a position within an organization with specific duties attached to it (see office, office holder, official), the latter is an fact an earlier usage, office as place originally referring to the location of one’s duty. .. office technology project topics
THE IMPACT OF OFFICE ENVIRONMENT ON OFFICE PROFESSIONALS ( A SURVEY OF SOME SELECTED ORGANIZATIONS IN ENUGU)