THE IMPACT OF HUMAN RELATION SKILLS ON THE JOB PERFORMANCE OF SECRETARIES [A CASE STUDY OF SOME SELECTED BANKS IN AUCHI]
The purpose of
this study is to investigate human relations skills in the job performance of
secretaries with new Nigeria bank, Uchi Community bank all in Auchi as case
study. Questionnaire were used to collected data from a total of fifty
respondents made up of twenty five official staff and twenty five non official
staff of the bank covered. The simple percentage method was used in analyzing
the data collected from the respondents based on the responses from the
questionnaires. This study revealed that good human relation is a motivator of
workers towards job performance and productivity. It also revealed that there
is no positive relationship if there are no good human relations. Since
situations some times change, if good human relations is not done in the bank,
there will be difficulties in getting the best out of the workers. Based on the
study of the findings, appropriate recommendations were made.
TABLE OF CONTENT
Title page i
Table of content vi
1.0 Background of the study
1.1 Statement of the problem
1.2 Research questions
1.3 Purpose of the study
1.4 Significant of the study
1.5 Scope of the study
2.2 The meaning of human
2.3 Components of good human
2.4 How to practice human
2.5 Work environment
2.6 Job enrichment and job
2.7 Labour management
3.1 Population of the
3.2 Population of the
3.3 Research Instrument
3.4 Method of Data Collection
3.5 Method of Data Analysis
PRESENTATION AND ANALYSIS OF
4.1 Analysis of Bio-Data
4.2 Analysis of response on
SUMMARY, CONCLUSION AND
1.0 Background of the Study
Man has been described as a social animal, when individuals spend a
large part of their time at work or play in association with others. The hermit
prefers to live alone while people live in varying degrees among others and
must adjust their individual behaviours to those of other some unlike around,
they prefer to work on their own, they associate with only a few chosen
companion and they enjoy best, a location in the remoteness of the high lands.
Others are more liking to be with other people. Such people “getting
together” seem to be essential for their enjoyment. This range of individual’s
attitude towards social relations must keep continuously in the mind of
researchers who deal with problems of human organizations. The family and the
tribe or state. In origin, the tribe is an extension of the family but in
modern tribes, the state is often more than the tribe grown, being a political
organization, which may include many tribe and races who find it convenient to
live together under one government for security reasons.
Human relations is as old as organization and being inherent in
organizations, it always remain as a feature of organizational life. A worker
spends about eight hours a day for forty to fifty years in his workplace for
about three hundred days in a year.
This represents a large part of his life and these are the part during
which he is active and vigorous. If the lives of workers are to be generally
accessible, it is essential that working conditions should be healthy,
convenient and attractive, so that the work itself should be as interesting
workers and themselves, as well as between workers and management should be
cordial and cooperative.
1.1 Statement of the Problem
Many office managers see that task of management worker relations as the
simplistic process of just providing workers with more of the good things of
life and by so doing, productivity will skyrocket. They rationalize that any
more of anything desirable given to the workers or any less of anything
undesirable motivate that worker. As a result of the foregoing, this study is
therefore aimed to investigate the importance of human relations and to
determine whether or not, relations between management and workers is adequate
for an and to effective job performance in the organization concerned.
1.2 Research Questions
does human relations act as an aid to effective job performance of a secretary?
are the problems in human relations as they affect workers and how they can be
working environment under which workers perform their duty is conducive enough
for increased productivity?
1.3 Purpose of Study
The purpose of this study is to
Identify the problem areas in human
relations as they affect worker.
Investigate the role of human relations
as an aid to effective job performance.
Know whether the working environment
under which workers perform their duty is conductive enough for increase
1.4 Signification of the Study
This study is intended to create awareness on management of
organization, regarding the need to provide good human relations in their
organizations. The study will be of immense benefit to organization individual
and students, it will afford business organizations the opportunity of knowing
more of some of the employee wants and needs the various components of human
relations. They can use and its resultant effect on productivity.
1.5 Scope of Study
This study covers some selected financial organizations in Auchi. In
particular, the study is geared towards findings out the possible benefits of
human relations in those organizations and the result of the study will assist
the management of these organizations in appraising its human relations
practice with a view of having human relations that is result oriented.
This study was carried out in some financial organizations in Auchi and
is delimited to Auchi metrophs with the following organization covered.
New Nigeria Bank, Auchi
Uchi Community Bank, Auchi
This study was carried out under the limiting factors of time, finance
and non availability of relevant materials.
The researcher had a major problem with finance as money collected for
the research work was found to be insufficient for the proper takeoff of the
Secondly, the time allocated was very short, it is carried out
intermittently with school pressure and work load and as a result, limited time
was devoted to the research.
Lastly, materials like textbooks were readily available relating to the