CHAPTER ONE
1.1 Background To The Study
Co-creation constitutes that initiative of organizational management initiative, or form of economic strategy,
which brings different parties together such as the firm and its
customers to collectively produce a valued outcome mutually. The process
elicits the contribution of new ideas from the customers which is
subsequently inculcated as a blend of new ideas to the organization. The
Value is co-created when the customer utilizes his personal experiences
in the firm's product-service proposition – to create value best suited
for the customer’s utility and which provides greater value for the
firms product-service investment in the form of increased revenue, new
knowledge, profitability and superior brand loyalty and value. Scholars C. K. Prahalad and Venkat Ramaswamy (2000) Harvard Business Review
article, "Co-Opting Customer Competence”. They defined co-creation as
“The collective creation of value by the firm and its customer; allowing
the customer to inculcate their service experience to create the value
which suit them (Prahalad and Ramaswamy, 2004, p. 8). Co-creation
Processes entails two fundamental steps: Contribution which is the Submission of contributions by the public to the firm and Selection where the best submissions
are selected. The term ‘value’ is viewed from different perspectives
including the strategic value, economic value or service customer,
provider (Helkkula, Kelleher & Philström 2012, 60)
Therefore, the roles in value creation are imprecise and equal thus making all actors the co-creators of value.
1.2 Statement of the Problem
Co-creation of value involves the
collective effort of both the firm and the customers. Co-creation
constitutes that initiative of organizational management initiative, or
form of economic strategy,
which brings different parties together such as the firm and its
customers to collectively produce a valued outcome mutually. The process
elicits the contribution of new ideas from the customers which is
subsequently inculcated as a blend of new ideas to the organization. The
Value is co-created when the customer utilizes his personal experiences
in the firm's product-service proposition – to create value best suited
for the customer’s utility and which provides greater value for the
firms product-service investment in the form of increased revenue, new
knowledge, profitability and superior brand loyalty and
value.Consequently significant challenges exist as Successful
co-creation requires two fundamental steps which consist of
Contribution of ideas where: the firm is faced with the challenge of
convincing the customer to make contributions towards the creation of
value to a value proposition .However the collection of contribution
from customers is not an easy task as many of this customers have busy
schedules to attend to the firms calls . As a result, most co-creation
efforts are not successfully carried out .Secondly the challenge of the
selection process is that most submissions are not very useful,
impractical of making the selection is somewhat difficult to implement.
Firms are in a dilemma when many of the customer submission is on the
negative side of profiting the firm as the risk of possible fallout with
the customer exist if their opinion is rejected and not inculcated in
the co creation process. Consequently the process of Co-creation and
direct interactions between the customer and the firm is becoming more
challenging in value creation. Therefore the problem confronting the
research is to appraise Co-Creation for Value Creation: A basis for
Producer-Consumer synergy
1.3 Objectives of the Study
To determine Co-Creation for Value Creation: A basis for Producer-Consumer synergy.
The process elicits the contribution of
new ideas from the customers which is subsequently inculcated as a blend
of new ideas to the organization. The Value is co-created when the
customer utilizes his personal experiences in the firm's product-service
proposition – to create value best suited for the customer’s utility
and which provides greater value for the firm’s product-service
investment in the form of increased revenue, new knowledge,
profitability and superior brand loyalty and value. Scholars C. K. Prahalad and Venkat Ramaswamy (2000) Harvard Business Review
article, "Co-Opting Customer Competence”. They defined co-creation as
“The collective creation of value by the firm and its customer; allowing
the customer to inculcate their service experience to create the value
which suit them (Prahalad and Ramaswamy, 2004, p. 8).
1.4 Research Questions
What is co-creation and value creation?
What is Co-Creation for Value Creation: A basis for Producer-Consumer Synergy?
1.5 Significance of the Study
The study shall proffer appraisal of Co-Creation and Value Creation: A basis for Producer-Consumer synergy
Co-creation constitutes that initiative of organizational management initiative, or form of economic strategy,
which brings different parties together such as the firm and its
customers to collectively produce a valued outcome mutually. The process
elicits the contribution of new ideas from the customers which is
subsequently inculcated as a blend of new ideas to the organization. The
Value is co-created when the customer utilizes his personal experiences
in the firm's product-service proposition – to create value best suited
for the customer’s utility and which provides greater value for the
firms’ product-service investment in the form of increased revenue, new
knowledge, profitability and superior brand loyalty and value. Scholars C. K. Prahalad and Venkat Ramaswamy (2000)
1.6 Research Hypothesis
Ho Co-Creation for Value Creation as a basis for Producer-Consumer synergy is not significant
Hi Co-Creation for Value Creation as a basis for Producer-Consumer synergy is significant
1.7 Scope of the Study
The study focuses on the appraisal of Co-Creation for Value Creation : A basis for Producer-Consumer synergy
1.8 Limitations of the Study
The study was confronted by some constraint including logistics and geographical factor.
1.9 Definition of Terms
CO -CREATION
Co-creation constitutes that initiative of organizational management initiative, or form of economic strategy,
which brings different parties together such as the firm and its
customers to collectively produce a valued outcome mutually. The process
elicits the contribution of new ideas from the customers which is
subsequently inculcated as a blend of new ideas to the organization. The
Value is co-created when the customer utilizes his personal experiences
in the firm's product-service proposition – to create value best suited
for the customer’s utility and which provides greater value for the
firms product-service investment in the form of increased revenue, new
knowledge, profitability and superior brand loyalty and value. Scholars C. K. Prahalad and Venkat Ramaswamy (2000)
Value Proposition
According to Chandler and Lusch (2015, 6
- 8), This constitute invitation to engage in service from one actor to
another. This is the principle which is applied in the process of value
creation.
Value creation
The fundamental focus of value creation
lies in the inculcation of the customers experience together with the
current and anticipated future visions (Helkkula et al. 2012, 65).