The study investigated and evaluated job stress and its effects on
job performance among members of staff at Union Bank. The study sought
to find out how work-related stress could affect the productivity of
staff of Union Bank in the dispensation of quality banking staff in
Nigeria. In addition, it identified certain factors which contribute to
job stress among staff of the Bank. The systematic sampling technique
was used to select 150 participants for the study. The results of this
study revealed that workload was the major cause of job stress among
staff of Union Bank It was further observed that respondents, in order
to relieve stress often walk around and visit other colleagues in their
offices to discuss matters unrelated to work thereby affecting
productivity at the Bank. Health-wise, some members of staff of the Bank
had developed chronic back pain, an effect of long sitting hours at
work. Management commitment to employee-related issues such as paying
attention to workload conflict, supervisors recognition of outstanding
output of staff and the introduction of proper stress management
training programmes were perceived as significant steps which if
embraced, were identified as major contributory factors that could
contribute to improve productivity of staff and boost output of staff.
1.1 BACKGROUND STUDY
Job stress has been of great concern to employees and other
stakeholders of organizations. Job stress researchers agree that stress
is a serious problem in many organizations (Cooper and Cartwright, 1994;
Varca, 1999; Ornelas and Kleiner 2003). The cost of job stress is very
high in many organizations in recent times. For instance, the
International Labour Organisation (ILO) reports that inefficiencies
arising from job may cost up to 10 perce GNP (Midgley, 1996).
Job stress is defined as the perception of a discrepancy between
environmental demands (stressors) and individual capacities to fill
these demands (Topper, 2007; Vermut and Steensma, 2005; Ornels and
Kleiner, 2003; Varca, 1999). Christo and Pienaar (2006) for example,
argued that the causes of job stress include perceived loss of job, and
security, sitting for long periods of time or heavy lifting, lack of
safety, complexity of repetitiveness and lack of autonomy in the job.
In addition, job stress is caused by lack of resources and equipment;
work schedules (such as working late or overtime and organizational
climate are considered as contributors to employees stress. Job stress
often shows high dissatisfaction among the employees, job mobility,
burnout, poor work performance and less effective interpersonal
relations at work (Manshor, Rodrigue, and Chong, 2003). Johnson (2001)
similarly argued that interventions like identifying or determining the
signs of stress, identifying the possible causes for the signs and
developing possible proposed solutions for each signs are required.
Therefore, this research will try to find out the effects of job
stress on job performance and interventions that can be applied by
Management and employees to manage stress effectively at Union Bank. To
acquire a deeper understanding of the variable (job stress) we will
first consider the broader topic of stress in general and then zero in
on the variable within the context of Union Bank.
STATEMENT OF THE PROBLEM
The current turbulent environment in which some workers conduct their
work requires that organizations examine their practices. Working in
the Nigerian banking industry is an inherently stressful profession with
long working hours, heavy workloads, difficult customers and
conflicting demands. The physical and psychology demands of workers at
the bank make them more vulnerable to high levels of stress. The effects
of stress are evidenced as increased errors in data entry, high medical
bills, lateness to work, low productivity and increased sick leaves.
Despite the extremely negative effects of job stress on the human body
and work performance, many organizations, with Union Bank not being an
exception has not put in any concrete measures to address these
stress-related conditions that negatively affect productivity.
Furthermore, there has not been a conscious establishment of a linkage
between job stress and its negative effect on productivity.
It is in the light of these problems that this research seeks to
bring to the fore the implication of job stress on the overall
performance of institutions.
OBJECTIVES OF THE STUDY
The objectives of this study are:
1. To examine the effects of job stress on bank workers in the performance of their job.
2. To evaluate Management competencies for controlling and reducing stress at work.
3. To assess the support for those people who are suffering from stress.
4. To assess how work related stress can affect the health of workers.
Based on the objectives of the study, the specific research questions to which answers
were sought are:
What factors contribute to low productivity among staff of Union Bank?
Are there any strategies which could be adopted to prevent or reduce stress among staff of Union Bank?
What can be done to help staff of Union Bank with stress related problems?
Does job stress have any effect on the health of Union Bank staff?
RELEVANCE OF THE STUDY
Stress Management is important to healthy functioning of
organizations as it seeks to increase productivity since one can clearly
focus on tasks, better memory, improved immune system and better blood
pressure. In Nigeria, job stress is not being given the attention it
deserves and so very little has been done as far as assessing the role
of stress on job performance within organizations. It is in the light of
this that this study is deemed important, as it will:
Create awareness among managers on the need to provide the needed platform to help staff deal with their stresses.
The study has the potential to stimulate, among scholars and
customers, an interest in the study of stress among bank workers in
ORGANISATION OF THE STUDY
The entire study is divided into five (5) chapters. Chapter one gives
a general introduction about the study, while chapter two focuses on
some theoretical frameworks and reviews of related literature about the
subject. The chapter three presents the methodology used in the data
collection. Chapter four analyses, summarizes and presents the data for
the study. The final chapter provides a summary of findings, conclusion
and makes recommendation for the solution of the problem studied.