TABLE OF CONTENTS
1.0 Background to the Study
1.1 Historical Background Of Lagos State University (LASU)
1.2 Statement of the Problem
1.3 Purpose of the Study
1.4 Research Questions.
1.5 Research Hypothesis
1.6 Significance of the Study
1.7 Scope of the Study
1.8 Limitation of the Study
1.9 Definition of Terms
1.10 Outline of the Research Study
2.1 Nature and Meanings of Conflict
2.2 Types of Conflict
2.2.1 Vertical Conflicts
2.2.2 Horizontal Conflicts
2.2.3 Conflicts Of Interest
2.2.4 Conflicts of Rights:
2.3 Sources of Industrial Conflicts
2.3.1 Intangible Causes/Sources
2.3.2 Tangible Causes / Sources
2.3.3 Internal Causes I Sources
220.127.116.11 Styles of Leadership Cum Management
18.104.22.168 Shared Resources
22.214.171.124 Task Inter Dependence
126.96.36.199 Perceptions And Values
188.8.131.52 Personal Style And Background
184.108.40.206 Poor Communication
2.3.4 External Causes/ Sources
220.127.116.11 Government Economic Policies
18.104.22.168 Large Scale Mismanagement
22.214.171.124 Political Instability
2.4 Consequence or Effects of Conflict on Organizations
2.4.1 Functional Consequences of Conflict
2.4.2 Dysfunctional Consequences of Conflict
2.4.3 Characteristics of Negative or Potentially Negative Conflict
2.4.4 Characteristics of Positive or Potentially Positive Conflicts
2.5 Forms of Industrial Protest
2.5.1 Definition of Strike
2.5.2 Types of Strikes
2.5.3 Effective of Strike on Organizations
2.6 Conflict Management and Resolution
2.6.1 Conflict Management Styles
2.7 Procedures for Conflict Settlement
2.7.1 Internal Machinery of Conflict Settlement
2.7.2 External Machinery of Conflict Settlement
126.96.36.199 Arbitration Panel
188.8.131.52 The Industrial Court
3.1 Nature of Research Method
3.2 Research Design
3.3 Population Sample Size and Sample Design
3.4 Research Instruments Design and Collection of Responses
3.5 Test of Validity and Reliability of Research Instrument
3.6 Methods of Data Presentation and Analysis
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
4.1 Presentation of Data
4.2 Testing Of Hypothesis
4.3 Interpretation of the Tests
SUMMARY OF FINDINGS, RECOMMENDATIONS, CONCLUSION AND SUGGESTION FOR FURTHER READING
5.1 Summary of Findings
5.2 Recommendation Based on Research Findings
5.4 Suggestion for Further Reading
CHAPTER ONE INTRODUCTION
1.O BACKGROUND TO THE STUDY
Conflict is an inevitable
element of any labour - management relationship. In work situation
people are bound to have different interests and aspirations which may
tend to conflict with each other. Also in every organization where
people to different background have to interact in the collective
efforts towards achieving a common goal, conflict is bound to ensure.
This is because in addition to the common workplace his own personal
ambition which he earnestly desires to achieve alongside the
organizational goal. This individual goal or interest may not
necessarily be compatible with that of other members. Thus, there is
clash of interest.
For example, management is often
committed to pursuing a goal of profit maximization through
rationalization of economic decision and other cost maximization
policies. The workers, through their union want higher wages are
lucrative welfare package which tend to result in higher costs of doing
business to the management. Union wants effective participation in most
factory shop decision even at tl1e expense of encroaching on areas that
fall exclusively within the confinement of management prerogatives.
Management cannot, but resist these unwholesome moves. In the process
conflict will ensure, therefore, it is obvious that conflict is
inherent in every organization irrespective of size, mission or age. To
this end organization (be it private or public) are perceived to always
assume that conflicts necessarily damage the relationship that exist
within the work places. It is based on the fore goings that a research
study on measurement of conflicts effectiveness and efficiency became a
subject of interest.
1.2 HISTORICAL BACKGROUND OF LAGOS STATE UNIVERSITY (LASU)
The Lagos state university was established on April 22nd
1983 via the statute of 1983. with the major objective of being the
apex of the educational system of the state, providing access to higher
education for citizens, providing innovative educational programmes of
high standard, conducting research and disseminating their findings,. It
was also established to become intellectual pursuit and serves the
factory of ideas by the then government a Alhaji Lateef Kayode Jakande.
The university took off in
1984 with 342 students, with three Faculties; Education, Law and
Humanities, and Science. In 1989, it had 2,974 students, while the
number increased in 1994 to 4,459 with 968 members staff made up of 300
76 administrative technical and 492 junior staff.. The population has
grown to about 80,000 including Regular, Part-Time and Postgraduate
students spread over eight (8) Faculties listed as follows; .
- Faculty of Art
- Faculty of Education
- Faculty of Law
- Faculty of Management Sciences
- Faculty of Science
- Faculty of Social Science
- Faculty of Engineering
- Faculty of Medical Sciences
In addition, there is a School of Postgraduate Studies.
The university was
conceived as a non-residential university. It took over 139 hectares of
hind which were previously the sites of Government College Ojo,
Methodist Boy's High School (proposed) Ojo site, and BUILDSPEC, an Engineering company, head it’s moved on Monday 19th
December, 1983 from the old Lagos State Government Secretariat, Ikeja.
Extra 800 hectares of land were later added at Ojo. Currently, it
operates as a multi-campus university. The existing campus at Epe for
Engineering Faculty and with the Teaching Hospital and College of
Medicine at Ikeja. The main campus and the administrative headquarters
remain at Ojo.
1.2 STATEMENT OF THE PROBLEM
It may seem that whenever
two or more people are gathered, there will be conflict. The efficacies
of organizational conflict are myriad. The problem of incessant
industrial conflicts, disputes, strikes, lockouts, and boycotts have
generated much concern not only among employers of labour but also
employees themselves and other stakeholders-as well. The magnitude of
the adverse effects can well be understood when one considers the huge
looses in productivity, reduced profits, damages to organization's
assets. The negative impacts of such event is like "ill wind that how
nobody good". All parties are usually affected, employees in the areas
of poor inter-personal relationship between them and the management, and
among themselves, loss of pay, termination and dismissal form
employment etc for the society potency for social disorder, instability,
of jobs and mass unemployment, which could a:Tect the fulfillment of
Given the reality as
described above, it behooves but labour and management to seek ways of
coping and minimizing undesirable tensions and conflicts, and its
unpleasant consequences for this reason, it is pertinent to look into
the various effects of industria1 conflict on the organizations, and
approaches toward managing these problems positively, so that their
favourable impact measurement could be felt on the effectiveness and
efficiency of organizations.
1.3 PURPOSE OF THE STUDY
The objectives of this research study are as follows;
- To gain insight into the various causes of organizational conl1icts.
- To assess the problem (if there is any) encountered by the organization in the process of managing conflicts.
- To evaluate the factors that influence industrial conflicts' in business organization
- To generally offer useful suggestions to wards improving the
management of industrial conflicts with within any business
- To establish that conflict can be so managed, to the extent that it
Can also bring about organizational effectiveness and efficiently in the
work place, particularly, with references to LASU.
- To examine the impacts (be it positive or negative) of conflict on
our selected organization. The positive impacts will be applauded. While
the negative impacts condemned.
- To make workable and meaningful recommendations on how organizations
can improve on their conflicts prevention, and management to their
benefits and effectiveness, and that of the Nigerian economy at large.
1.4 RESEARCH QUESTIONS.
The research questions that will guide this study will include;
- To what extent has effective conflicts management contributed to the
realization of the goals, objective vision and existence of
- What are the factors responsible for industrial conflict in most business organizations?
- Does any relationship exist between the rate of conflict In an
Organization and its image?
- Of what importance is the role of conflicts to the success and performance of business organizations?
- What could be the resultant effect of regular industrial C0I1flicts to the
- What are the various approaches / methods available, for effective conflict management in your organizations?
- What is the effect of organizational conflict on attitude behaviour and performance of employees?
- Can conflicts be totally prevented or era9icated within the workplace
1.6 RESEARCH HYPOTHESIS
Two Hypotheses shall be formulated tested, and interpreted for the purposes of the research work. They are below stated;
Ho: There is no significant relationship between industrial conflicts -and organization's effectiveness.
Hi: There is a significant relationship between industrial coni1icts and organization's effectiveness.
Ho: There is no positive relationship between effective conflict management and approaches of conflict resolution adopted.
Hi: There is a positive relationship between effective conflict management and approaches of conflict resolution adopted.
1.6 SIGNIFICANCE OF THE STUDY
The significance of this study can be viewed from two (2) major standpoints. Practical and Academic:
a. Practical Significance
This kind of study will assist In broadening the understanding of the followings;
- To employees in general, it will further expose the relationship
existing between conflicts management and organizational effectiveness
which will be of interest to them, in their respective organization.
- Specifically, to staffs of the organization under study, it will
expose to a large extent the goings on in their establishment with
regards to our relevant variables, and comparative analysis of their
actions over some years accordingly.
- To policy makers and management, it will present a scheme through
its analysis that could assist them in enunciating policies that will
assist educational institution / business establishments in not only to
pursue their over riding objective of profit making but also to remain
relevant in the business for which they were known, by performing such a
function as good welfare pac1dige for workers, among others.
- To economic watches and the interested public, it will provide some
insight into the conflict management strategies and approaches of
business organizations in Nigeria.
- b. Academic Significance
In the academic arena, this study will prove to be significant.
- It will help in contributing to the enrichment of the literature on conflict and conl1ict management.
- It will throw more light on the relationship, (Causative and
ordinary) between conflict and such other variable apart from
organization's performance as effectiveness and efficiently in Nigeria
- It will suggest ways (of interest to academics) based on empirical
evidence of enhancing the conflict management situation in Nigeria,
bearing in mind that improvement in the level of conflict resolution of
organization in a country, signifies that the country is partly
developing or not.
- The study will also serve as a body reserved knowledge to be
referred to by other researcher who may want to pick and interest in
their area of study.
1.7 SCOPE OF THE STUDY
This study, in every way,
attempts to determine the impacts of conflicts management on the
efficiency and effectiveness of business. The research will be conducted
on the Lagos State University as our unit of analysis" in the Nigerian
economy. Therefore, a survey of the officials of the functional areas of
this establishment will comprise of our major source for comparative
data and information.
1.8 LIMITATION OF THE STUDY
No matter how much effort
one may put into the study, some' extraneous circumstances may create
imperfections. The conduct of research in Nigeria and of course
generally is imbued with a lot of problems.
However, in this particular research, the following problems are anticipated.
- The inability to retrieve all the questionnaires to be distributed
- Imperfection in sampling procedures and procedure for processing data.
- Finance in this era of economic hardship, financial resource has
become a problem for many people including this researcher, thereby may
affect the financial demand of the study.
1.9 DEFINITION OF TERMS
For the purpose of this
study, certain words would be regularly used and are capable of assuming
different times, meaning, and situation. Therefore, it's imperative to
clearly define or operationalize them, so as to facilitate a clearer
understanding and perception of the subjects - matter as hey are used in
this research work. They are as follows;
- Conflict: A disagreement over issues of substance and / or emotional antagonism.
- Management: The act or skill of dealing with a situation that needs to be controlled in some ways.
- Industrial conflict: The inability of labour and
management to reach agreement on any issue connected with the objective
of employer-employee interaction.
- .Conflict resolution: The removal of the reason substantial and for emotional for a conflict.
- Conflict management: The methods, approaches, art or style of handling conflicts usually be experts in industrial relations fields.
6.Industrial relations: The
process of control over the employment relationship, the organization
of work, and relations between employers and their employees.
- Organization effectiveness: The continuous existence., or forgoing ahead of a company despite competition.
- Effects: The Oxford Dictionary of Current English dcl1ncd "Effect as; the result or consequence of an action.
1.10 OUTLINE OF THE RESEARCH STUDY Chapter 1: INTRODUCTION:
This chapter will consist of introductory section of the research study.
Chapter 2: LITERATURE REVIEW;
It will Endeavour to give theoretical framework by reviewing all relevant literatures on which this study is based
Chapter 3: RESEARCH METHODOLOGY;
It will present the methodology of the research study and the principal means of collecting and analyzing data.
Chapter 4: PRESENTATION AND ANALYSIS OF DATA;
This will centre on the
presentation, analysis of data and discussion of result based on the
research questions and the test of hypotheses formulated.
Chapter 5: SUMMARY, FINDINGS, RECOMMENDATIONS AND
This section will enable
the researcher to draw out findings through the collected data that have
been subject to in-depth analysis, recommendation based on research
findings would be offered and also the concluding remark.