CHAPTER ONE
1.0
INTRODUCTION
1.1 BACKGROUND OF THE STUDY
This project is principally
designed for BRITISH AIR LINE. Air transport can be said to have been conceived
when the first controlled and sustained flight with a prove red heavier than
air machine was achieved by the writher on December 17, 1903 this earned America the
birth place of air place.
It was in Europe that the airplane was first put into
regular carriage of passenger in 1916, England, an airline company known as
aircraft transport and travel was formed for schedule passenger, freight and
mail service as soon as the war was over on August 23, 1919. it was
international air service operation between London and Paris By 1926 a well-knit European
network of air service had been established and the airline operated by
British, France
and Germany,
Italy
and Netherlands
were playing 9 million miles and carrying 100,000 passengers annually.
1.2
STATEMENT OF THE PROBLEM
The project developed a
computerized system for keeping records and efficient Airline Reservation
System firms with particular reference to British Airline.
1.3
PURPOSE OF
THE PROJECT
The main purpose of this
project is to develop an effective and reliable Airline ticket reservation
system for the management of British Airways Organization.
It is carried out to achieve
the following
* Provision of service for the customer
* Reduction of workload on ticket reservation clerks.
* Provision of information that is faster, more accurate and
detailed to the customers.
* Provision of a compact and integrated
basic records of airline ticket reservation for the customers.
1.4 SCOPE OF THE STUDY
This project covered areas such as flight schedules,
flight routines, flying time & also seat reservation.
This project has extensively covered how flights are
going to be scheduled for intended travelers, so as to meet up with their
flight schedules. And also covered the route and areas the flight is going to
travel through. Also this project discuss the flying time for all traveling
passengers, the time of their departure and the time they will be embarking
from the flight. It talks about how seat reservation are going to be made for
travelers how to know their seat number.
1.5 SIGNIFICANCE
OF THE PROJECT
In order to enhance efficient and efficient ticket
reservation system, the significance of this project work can not be under
estimated. This project would enable ticket reservation agents to formulate and
implement practicable policy. It would also help ticket reservation agents to
have unprecedented patronage and brings about improvement as well as provision
of effective air transport services.
1.6
LIMITATION
OF THE PROJECT
There are some limitation
that are experienced in the study. But the greatest has to do with customer
services. The work of a reservation staff can never be completely replaced by
computer since it involves dealing with the customers. Passenger are often
faced with the problem of clarifying some issue enquiries, regarded their
reservation activities in is only human being rather than electronic machine
that can adequately answer all customers question and enquires.
1.7
DEFINITION
OF TERM
There are different terms
used in this project the terms are common to all airline or airways such terms
are as follows:
* Customers: This is the person that
intends to travel with the airline at a particular point in time.
* Reservation Staff: This is the person
that closes the booking and also takes the data of the customers and offers
them the ticket of which they will board the plane with.
* Airline: It means of transport through
the air. It is the fastest means of transportation in the world.
* Flight: This is the process at which
the airline takes off from one place to another caring the passenger or
customer.
* Ticket Reservation: It is a process of
taking booking for intending passenger who wishes to travel in an aircraft from
one place to another.