This chapter gives an overview on the
aims, objectives, background of the study and operation environment of the
BACKGROUND OF THE STUDY
scheduling systems are used by primary and specialty care clinics to manage
access to service providers, as well as by hospitals to schedule elective
surgeries. Many factors affect the performance of appointment systems including
arrival and service time variability, patient and provider preferences,
available information technology and the experience level of the scheduling
staff. In addition, a critical bottleneck lays in the application of Industrial
Engineering and Operations Research (IE/OR) techniques. The most common types
of health care delivery systems are described in this article with particular
attention on the factors that make appointment scheduling challenging. For each
environment relevant decisions ranging from a set of rules that guide
schedulers to real-time responses to deviations from plans are described. A
road map of the state of the art in the design of appointment management
systems is provided and future opportunities for novel applications of IE/OR
models are identified.
Appointment Management system is a desktop
application that is designed to help fix schedule and appointment from the
management of organization and the customers, send messages to customers either
by phone or email. With this computerized system there will be no loss of
record or member record which generally happens when a non - computerized
system is used. It is designed in Visual Studio and the database used is Microsoft
SQL Server 2005.
STATEMENT OF THE PROBLEMS
are problems found in appointment which include:
An increase in the waiting time for appointments
Frustration for customers, patients and staff
A waste of valuable resources
OBJECTIVE OF THE STUDY
The project aims and objectives that
will be achieved after completion of this project are discussed in this
subchapter. The aims and objectives are as follows:
To resolve Contact issue.
To Request column for creating new appointment.
To view appointment list.
SIGNIFICANCE OF THE STUDY
of this study is to help and give benefits to students, staff and school
management of knowing what appointment system is all about and the problems
found in appointment.
LIMITATION OF THE STUDY
Unavailability of academic materials.
Lack of financial support
Lack of Time
Unavailability of programming software
such as php and SQL.
1.6 SCOPE OF THE STUDY
This research work will concentrate on creating new appointment,
and other details will be viewed for entry by the student as the case may be,
with a case study of UNITECH HOSPITAL.
1.7 ASSUMPTION OF THE STUDY
During the process of data collection, information relating to Appointment
Management System was obtained from the Internet (www.wikipedia.com/appointment).
The information was collected during the course of my industrial attachment.
Hence, it is assumed that all the data collected are correct and contains no
DEFINITION OF TERMS
UNITECH: Is an abbreviation which
stands for University of Technology.
Appointment: an arrangement to meet someone at a particular time and place.
E.g.: "she made an appointment with my
Management: It is the co-ordination
of all the resources of an Organization through the process of planning,
Organization, directing and controlling
System: Physical component of a
computer that is used to perform certain task.
Data: Numbers, Text or image
which is in the form suitable forStorage in or processing by a computer, or
Information: A meaning full material
derived from computer data by organizing it and interpreting it in a specified
Input: Data entered into a
computer for storage or processing.
emergency is a situation that poses an immediate
risk to health, life, property, or environment.
Output: Information produced from
a computer after processing.
Information System: A set
of interrelated components that collect (or retrieve), process, store and
distribute information to support decision making and control in an
is an electronic device that accepts data as Input, processes data and gives out information as output to the user.
is set of related programs that are designed by the manufacturer to control the
hardware and to enable the computer perform a given task.