THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE (A Case Study of First Bank Nigeria Plc.)


THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE (A Case Study of First Bank Nigeria Plc.)

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THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE (A Case Study of First Bank Nigeria Plc.)

ABSTRACT

Today, Information Communication (ITC) has become a key element in economic development and a backbone of knowledge-based economies in terms of operations, quality delivery of services and productivity of services. Therefore, taking advantage of information technologies (IT) is an increasing challenge for developing countries. There is now growing evidence that Knowledge-driven innovation is a decisive factor in the competitiveness of nations, industries, organizations and firms. Organizations like the banking sector have benefited substantially from e-banking, which is one among the ITC applications for strengthening the competitiveness.

This project work examine the Efficacy of Information Technology and Communication [ICT] On Organisational Performance with special reference to First Bank Nigeria Plc. The research work presents the current trend in the application of ITC in the banking industries in Nigeria and gives an insight into how quality banking has been enhanced via ICT. The paper further reveals that the deployment of IT facilities in the Nigerian Banking industry has brought about fundamental changes in the content and quality of banking business in the country.

This analysis and clarification of how Nigerian Banks have used IT to reengineer their operations is detailed through literature review and observation. Three categories of variables that relate to the use and implementation of information technology devices were considered in this project work.  These include; The degree at which ICT influence efficiency and effectiveness of First Bank Plc’s Banking System; the relationship between ICT and organisational performance; and the level at which ICT assist organization in decision making. These hypotheses where analysed with the use of Chi-Square and at the end of the analyses the three null hypotheses where rejected and the alternate accepted.

Conclusions were made based on the result of the analysis and suggested recommendations where made.

 

TABLE OF CONTENTS

CHAPTER ONE: INTRODUCTION

1.0      Background of the Study

1.1      Historical Background of First Bank Nigeria Plc.

1.2      Aim and Objectives of the Study

1.3      Statement of the Problems

1.4      Research Questions

1.5      Research Hypotheses

1.6      Statement of Hypotheses

1.7      Scope and Limitations of the

1.8      Significance of the Study

1.9      Definition of Terms

 

CHAPTER TWO: LITERATURE REVIEW

2.1      Introduction

2.2      The Nigerian Banking Industry

2.2.1 Developing Business Models

2.2.2 Customer Sophistication

2.2.3 Technology

2.2.4 Regulation and Supervision

2.3      Electronic Banking and its Revolution in Nigeria

2.4      The Major Areas of Information System

2.4.1  The Personnel Information

2.4.2    Financial Information

2.4.3     Production/Operation Information

2.4.4  Marketing Information

2.5      The Need for Information Flow in an Organization

2.6      Impact of it in Nigeria’s Banking Industry

2.6.1 GSM Banking

2.6.2 Automated Teller Machines (ATMs)

2.6.3 Adoption of the ICT Integrated Project

2.6.4 Funds Transfer

2.6.5 On-Line Banking

2.6.6 Electronic Mail

2.6.7 Bankers Automated Clearing Services

2.7      Conclusion

 

CHAPTER THREE: RESEARCH METHDOLOGY

3.0      Introduction

3.1         Research Design

3.2        Methods of Data Collection

3.3      Population of Study

3.4      Sample Size and Sampling Techniques

3.5         Restatement of Research Hypotheses

3.6          Method Of Data Analysis

3.7        Limitations of the Research Instrument

 

CHAPTER FOUR: DATA PRESENTATION AND ANALYSES

4.0            Introduction

4.1      Personal Characteristics of the Respondent

4.2      Response of Respondents to the Problem Areas

4.3      Testing and Interpretation of the Hypotheses

 

CHAPTER FIVE: SUMMARY, CONCLUSION AND RECOMMENDATION

5.1      Summary of Findings

5.2      Conclusion

5.3      Recommendations

References

Appendix

THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE (A Case Study of First Bank Nigeria Plc.)

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This project work examine the Efficacy of Information Technology and Communication [ICT] On Organisational Performance with special reference to First Bank Nigeria Plc. The research work presents the current trend in the application of ITC in the banking industries in Nigeria and gives an insight into how quality banking has been enhanced via ICT. The paper further reveals that the deployment of IT facilities in the Nigerian Banking industry has brought about fundamental changes in the content and quality of banking business in the country... business administration project topics

THE EFFICACY OF INFORMATION TECHNOLOGY AND COMMUNICATION [ICT] ON ORGANISATIONAL PERFORMANCE (A Case Study of First Bank Nigeria Plc.)

Project Information

  • CATEGORY : BUSINESS ADMINISTRATION
  • TYPE : PROJECT MATERIAL
  • FORMAT : MICROSOFT WORD
  • ATTRIBUTE : Documentation Only
  • PAGES : 71 Pages
  • CHAPTERS : 1 - 5
  • PRICE : ₦ 3,000.00

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