ABSTRACT
This study was intended to evaluate the
function of human resource in promoting industrial harmony in Nigerian bottling
company. The study was guided by the following objectives; to evaluate the
function of human resource in promoting industrial harmony in Nigerian bottling
company, to examine the relationship that exist between management and
employees of Nigerian bottling company.
The study employed descriptive and
explanatory design; questionnaires in addition to library research were applied
in order to collect data. Primary and secondary data sources were used and data
was analysed using the likert scale. The respondents under study were 100
management employees of the Nigerian bottling company Kaduna state. The study
majorly focuses on the function of human resource and how they promote
industrial harmony. The study findings revealed that human resource management
in Nigerian bottling company is an effective way of promoting industrial
harmony. According to the study,human resource function should be expanded
beyond its traditional operational and transactional role.
CHAPTER
ONE
INTROUDUCTION
1.1 Background to the Study
Human
resource function becomes recognized as a central business concern sequel to
its ability to integrate employee welfare and organizational objective and
effective communication into strategic management. Human resource management
seeks to eliminate the meditation role and adopts a generally unitarist
perspective. It emphasizes strategy and planning rather than problem-solving
and medication, so hat employee cooperation is delivered by programmes of
corporate culture, remuneration, packaging, team building and management
development for core employees, while peripheral employees are kept at arms
length.
Human
resource polices and practice are influenced by strategy and structure and by
external factors such as trade unions, labour market situation and legal
system. In reality most firms do not have such a well thought out sequential
model in their human resource practices hence the role of human resource
management in promoting industrial harmony in most organizations becomes vague.
It is against this background that the researcher sees the subject matter: the
role of human resource management in promoting industrial harmony in Nigeria
Bottling Company Plc Kaduna, worthy being studied.
1.2 Statement of the problem
Productivity
in most organisation have comparatively taken a nose dive sequel to frequent industrial conflict. As
such many organisation has resorted to different means of resolving such
conflict in the past but to know avail sequel to frequent agitation by worker
for improved working condition and other workers interest and right. Hence
optimal productivity has been hampared because of frequent industrial conflict
as such many organisations has resorted to different means of resolving such
because of it’s intended negative consequences such as down toll, which will
affect sales, production decline, patronage and profit margin.
1.3 Objectives of the study
The
central objective of the study is to examine the role of human resource
management in promoting industrial harmony in Nigeria Bottling Company Plc
Kaduna.
The specific objective
are as follows:
i. To evaluate the function of human
resource in promoting industrial harmony in Nigeria Bottling Company Kaduna.
ii. To examine the relationship that exist
between management and employees of Nigeria Bottling Company Plc Kaduna.
iii. To identify how human resource management
in Nigeria Bottling Company Plc Kaduna influence key decision and polices as it
affect employees and their union.
iv. To examine the constraint militating
against human resource management from achieving industrial harmony in Nigeria
Bottling Company Plc Kaduna.
1.4 Research Question
i. What
are the
functions of human resource in promoting industrial harmony in Nigeria
Bottling Company Kaduna?
ii. What
is the relationship that exist between management and employees of Nigeria
Bottling Company Kaduna?
iii. How
does human resource management in
Nigeria Bottling Company Kaduna influence key decisions and polices as it
affect employees and their union.
iv. What
are the constraint militating against human resource management from achieving
industrial harmony in Nigeria Bottling
Company
Kaduna?
1.5 Research hypotheses
H0: Human
resource management has no significant impact in promoting
industrial harmony in Nigeria
Bottling Company Plc Kaduna.
H1: Human
resource management has no significant impact in promoting
industrial harmony in Nigeria
Bottling Company Plc Kaduna.
1.6 Significance of the study
The
study will be beneficial to corporate organization especially NBC as they
utilize the finding in policy formulation regarding conflict management in
their organisation. The study will add to existing knowledge on conflict
resolution and would be a useful reference materials to individuals, students
as well as scholars who may wish to undertake a similar research.
Most
importantly, the study will go a long way in putting unnecessary unrest in the
corporate and will enhance productivity, peaceful co-existence between
management and employee which will have positive impact on sales, profit,
motivation and maximum enhancement of labour hours.
1.7 Scope of the study
Theexamine
the role of human resource management in promoting industrial harmony in
NBC.The study will equally identify the causes of conflict in achieving
industrial harmony in Nigeria Bottling Company Kaduna and would profer solution to such problems.
The study will cover a period from 2007-2011.
1.8 Limitation of the Study
The
study is limited to bias in respondent opinion about the subject matter as well
as the use of a single study area and the uncertainly about the generalization
of finding sequel to the use of a single research design as well as instrument.
For the fact that only Nigeria Bottling Company Plc Kaduna was used as the sole area of study it is no
certain if the same result would be obtained in other organization.
Respondent
bias and nonchallant attitude also constitute a greater limitation to this
research. For the fact that questionnaire constitute the only instrument use to
collect data and survey research design the sole design used for the study. It is not certain
if the same result will be used if other type of design as well as
instrument were used. All these factor
constitute a greater limitation to the research.
1.9 Definition of Terms
Human Resource: Also
known as labour, is one of the key resources (man, capital, information,
machine) used to effectively harness and transform organizational activities
into goods and services.
Management:
The co-ordination of human and material and other resources toward objective
accomplishment. It is a process of planning, organizing and controlling
activities of the sub-systems and relates them to the environment. It also
refers to those individuals or groups who are responsible for promoting the
goals of employers and their organizations.
Industrial Harmony: It
is the ideal state of peace wherein workers engaged in production of goods and
services feel content, thereby are propelled to give the best of their talents and
talent potentials for the development and progress of the organization.
Industrial Relations:
It is the interdisciplinary field of study that concentrates on individual
workers, groups of workers and their unions and associations, employers and
their organizations and environment in which these parties interact.
Collective Bargaining: It
is machinery for setting conflict issues between employers (management
representative) and employees (union). It examines and resolves differences
between both parties in terms of benefits.
Productivity:
It is the measure of the achievement of
an enterprise when compared to its purpose, goals and objectives within a
specified period of time. In economics, it is defined as a measure of the
relationship between the output and the input in the production process.
Union:
An employee organization that has the main goal of representing members in
employee-management bargaining over job related issues.