DIFFICULTIES
ENCOUNTERED BY SECRETARIES IN HANDLING MODERN OFFICE EQUIPMENT
ABSTRACT
This research is aimed at evaluating the
difficulties encountered by secretaries in handling Modern office equipment.
It focused on the difficulties in modern
office equipment operation, the extent to which the secretary can overcome the
problems. Also it looks at the training, skills and knowledge required by
secretaries in operating, maintaining, controlling, handling modern office
equipment, and also the problem of power supply in operating this equipment.
Based on the result of the analysis, the
secretaries find it difficult to operate the modern office equipment due to
lack of training, skill acquisition and epileptic power supply. Lack of
maintenance technology is also a problem faced by the secretary.
Finally, it looks at the solutions and
recommendations to these problems faced by the secretaries.
TABLE
OF CONTENTS
Title page
Approval page
Dedication
Acknowledgment
Abstract
Table of contents
CHAPTER ONE:
INTRODUCTION
1.1 Background of the study——————– 1
1.2 Statement of the Problem——————– 5
1.3 Purpose of the study————————– 8
1.4 Research Question—————————- 9
1.5 Significance of the Study——————— 9
1.6 Scope of the study—————————- 10
CHAPTER TWO: REVIEW
OF RELATED LITERATURE
2.1 The various kinds of office
Equipment——– 12
2.2 The need for functionality of the
Equipment– 13
2.3 To ascertain if the equipment are
Adequate– 17
2.4 The skills required by secretaries in
operating the Equipment——————-
18
2.5 Problems encountered by secretaries
in handling The Equipment—————–
19
2.6 Summary of literature reviewed————- 20
CHAPTER THREE:
RESEARCH METHODOLOGY
Design of the
study————————— 22
3.2 Area of the study—————————— 23
3.3 Population of the study———————— 23
3.4 Sample and sampling Techniques———— 23
3.5 Description of Instrument——————— 24
3.6 Method of data collection———————- 25
3.7 Method of data Analysis———————– 25
CHAPTER FOUR:
PRESENTATION AND ANALYSIS OF DATA
Research Question
1————————— 26
4.2 Research Question 2————————— 28
4.3 Research Question 3————————– 29
4.4 Research Question 4————————– 32
4.5 Research Question 5————————– 33
4.6 Discussions of Findings———————– 34
CHAPTER FIVE:
SUMMARY, CONCLUSION AND RECOMMENDATION REFERENCE
5.1 Summary of Finds—————————– 37
5.2 Conclusion————————————- 38
5.3 Recommendations—————————– 39
5.4 Area of further Research———————- 41
Appendix 1
References———————————— 42
Appendix 2
Transmitted Letter—————————- 44
Appendix 3
Questionnaire——————————— 45
CHAPTER
ONE
1.0 INTRODUCTION
1.1 BACKGROUND OF THE STUDY
Hicks (1964) described office as a
central place where all vital information to economic growth of any
organization are processed. From the
above definition, it is understood that office is the place where actions on
all the organizational decisions are implemented. The office is also seen as a place where work
in relation with the preparation and furnishing of information is done. It is also defined as a place where all
clerical and administration functions are carried out in order to co-ordinate
and control the affairs of the whole establishment. Azuka (1991) defined it as a place where
management functions such as planning, staffing, controlling and motivating
activities are carried out for the achievement of the statutory objective of
the organization. It may be open or
close type depending on the pattern and type chosen by the management of the
organization. On the other hand, office machines and equipment are those tools
used by the management to accomplish those managerial functions vested in an
office for effective and efficient performance of the organization.
Denger (1998) stated that the
mechanization of office which dates back to twentieth century had since become
increasingly the importance of any office activities .He maintained that office
machines extended from ordinary office stapling machines to computers. The office equipment range from office pins
to electronic computers. The office
tools are used to carry out office function.
The above definitions have made it extremely difficult to generalize
office machines and equipment. Office
machines and equipment generally are labour saving devices used in the office
to enhance the efficiency of methods of producing management information. Ahukannah (2002).
From the above definition, it is
understood that office machines and mechanization is the process of introducing
machines and equipment in order to facilitate the functions of an organization
with the sole aim of increasing productivity and discouragement of frauds. It is also aimed at knowing or identifying
the importance of the modern office machines and equipment in the performance
of the day-to-day activities of an organization.
Ohakwe (2002). Advised that attempt should be made to look
at the office. Furthermore, the secretary’s works in a dynamic environment
packed full with conflicting situations and instructions so much that no two
days are exactly the same. The
conflicting decisions and instructions crops up all the time demanding or
needing prompt attention and decision.
Secretary is a vital person in the administrative machinery that working
with an out-modeled and un-serviced machines can make the job unattractive and
the secretary unproductive and inefficient.